Senior Claims Leader - AI-Driven, Cross-Border Ops

Samsung Electronics

Coppell (TX)

On-site

USD 110,000 - 170,000

Full time

5 days ago

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Job summary

Samsung Electronics America seeks a Senior Claims Manager to lead end-to-end claims operations across five provider relationships, with a bi-national team (US and MX). Your role combines hands-on claims management with a strong systems and AI mindset to modernize processes, improve recovery rates, and reduce financial exposure.

You will shape claims lifecycle, establish standardized processes, and partner with IT, Product, and Finance to enable data-driven decisions.

Qualifications

7+ years of experience in logistics claims management or related operations.
3+ years of direct people management and leading multi-person teams.
Proven experience with final mile and parcel carrier claims across multiple providers.
Strong knowledge of carrier liability, claims filing requirements, and recovery processes.
Experience leading cross-border or bilingual teams (US and MX).
Proficiency with claims systems, carrier portals, and data reporting tools.

Responsibilities

Direct end-to-end management of claims lifecycle across five provider relationships.
Lead bi-national team, set performance goals, conduct reviews, and develop talent.
Oversee financial recovery, write-offs, and ties to contract renewals.
Drive automation and AI-enabled improvements in claims processing.
Collaborate with IT, Product, and Finance to optimize systems and reporting.