Global Claims Leader — AI-Driven Operations

Samsung; Coppell (TX); On-site; USD 130,000 - 170,000; Full time

Job summary

Samsung Electronics America, headquartered in Plano, TX, seeks a Claims Senior Manager to lead end-to-end final mile and parcel claims across five provider relationships. You will manage a bi-national team (US and MX) and drive data-driven recovery through automation.

This role emphasizes systems thinking and collaboration with IT and Product teams to modernize claims operations and reduce financial exposure through AI-enabled tooling.

Qualifications

• Extensive experience in claims management and lifecycle governance.
• Strong leadership and cross-border team development.
• Experience applying automation and analytics to operational processes.

Responsibilities

• Oversee end-to-end claims lifecycle for final mile and parcel claims across five provider relationships.
• Drive financial recovery and minimize write-offs through standardized processes.
• Lead a bi-national team of 15 (US and MX) and develop high performing teams.
• Leverage automation, AI, and analytics to modernize claims operations and surface insights.
• Collaborate with IT and product teams to define requirements and a roadmap for claims technology.
• Forecast claim volumes, identify risks, and optimize resource allocation.

Job description

Samsung Electronics America, headquartered in Plano, TX, seeks a Claims Senior Manager to lead end-to-end final mile and parcel claims across five provider relationships. You will manage a bi-national team (US and MX) and drive data-driven recovery through automation.

This role emphasizes systems thinking and collaboration with IT and Product teams to modernize claims operations and reduce financial exposure through AI-enabled tooling.