Claims Sr Manager

Samsung; Coppell (TX); On-site; USD 130,000 - 170,000; Full time

Job summary

Samsung Electronics America, headquartered in Plano, TX, seeks a Claims Senior Manager to lead end-to-end final mile and parcel claims across five provider relationships. You will manage a bi-national team (US and MX) and drive data-driven recovery through automation.

This role emphasizes systems thinking and collaboration with IT and Product teams to modernize claims operations and reduce financial exposure through AI-enabled tooling.

Qualifications

• Extensive experience in claims management and lifecycle governance.
• Strong leadership and cross-border team development.
• Experience applying automation and analytics to operational processes.

Responsibilities

• Oversee end-to-end claims lifecycle for final mile and parcel claims across five provider relationships.
• Drive financial recovery and minimize write-offs through standardized processes.
• Lead a bi-national team of 15 (US and MX) and develop high performing teams.
• Leverage automation, AI, and analytics to modernize claims operations and surface insights.
• Collaborate with IT and product teams to define requirements and a roadmap for claims technology.
• Forecast claim volumes, identify risks, and optimize resource allocation.

Job description

Position Summary

This role is not eligible for immigration sponsorship.

Headquartered in Plano, TX, Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.

For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting‑edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.

As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

The Claims Sr. Manager is responsible for the end-to-end management of final mile and parcel claims across 5 carrier and service provider relationships, leading a bi-national team of 15 - 6 based in the United States and 9 based in Mexico. At the core of this role is deep, practical experience in claims management: overseeing the full claims lifecycle, driving financial recovery, managing carrier relationships, and building high-performing teams that consistently deliver results across both final mile and parcel claim types. Equally important is the ability to bring a strong systems and technology mindset to the role - the Claims Sr. Manager will be expected to leverage automation, AI-driven tools, and advanced analytics to modernize claims operations, improve processing efficiency, and surface insights that reduce risk and financial exposure. We are looking for a seasoned claims professional who brings both the operational credibility to lead a high-performing team and the vision to shape the future of how claims are managed - through smarter systems, intelligent automation, and a data-driven approach that sets a new standard for the function.

Claims Operations & Lifecycle Management

Oversee the full claims lifecycle - from intake and documentation through submission, negotiation, resolution, and financial recovery - across all 5 final mile and parcel provider relationships.

Establish and enforce standardized claims intake processes, documentation requirements, and submission timelines to maximize recovery rates and minimize financial write-offs.

Monitor and manage claims aging across the portfolio; re

Develop and maintain claims playbooks, standard operating procedures (SOPs), and training materials for both the US and MX teams to ensure consistency, compliance, and quality.

Oversee both final mile (large-format, in-home delivery) and parcel claims, recognizing the distinct documentation, liability, and resolution requirements of each claim type.

Systems, Technology & AI

Own and optimize the claims management system stack, including carrier portal integrations, TMS connectivity, and EDI/API feeds, ensuring the team has reliable, efficient tools to manage claims across all 5 providers.

Lead the evaluation and adoption of AI and automation tools to improve claims processing efficiency, including intelligent claim routing, automated documentation review, damage image recognition, and predictive denial flagging.

Partner with IT and Product teams to define business requirements, prioritize system enhancements, and build the roadmap for next-generation claims technology capabilities.

Leverage AI-driven analytics and predictive modeling to forecast claim volumes, identify high-risk carriers or routes, optimize resource allocation, and proactively surface trends before they become financial liabilities.

Champion a data-first culture within the claims team, ensuring analysts are proficient in using reporting platforms, dashboards, and AI-assisted tools to drive smarter, faster decision-making.

Team Leadership & Development

Directly lead, coach, and develop a bi-national team of 15 claims analysts and specialists - 6 in the US and 9 in Mexico - fostering a high-performance, collaborative, and accountable team culture.

Set clear individual and team performance goals, conduct regular performance reviews, and provide ongoing feedback, development opportunities, and career pathing for all direct reports.

Manage workload distribution across both teams, balancing capacity and ensuring equitable, efficient claim assignments by provider, claim type, and complexity.

Build cross-border team cohesion through regular syncs, aligned operating cadences, and inclusive leadership practices that account for re