Claims Operations Leader — AI-Powered Transformation

DoorDash; United States; Ibrido; USD 120.000 - 170.000; Tempo pieno

Descrizione del lavoro

DoorDash is seeking a Manager, Insurance Claims Operations to lead strategic initiatives that scale the insurance claims function. You will drive AI-enabled workflows, automation, and process redesign to improve efficiency, quality, and customer outcomes.

You will partner with Engineering, Product, Legal, Data Science and Operations to deliver scalable programs and robust governance. Hybrid Tempe, AZ, with leadership responsibility across a growing claims organization.

Competenze

• 6+ years leading complex insurance/operations programs.
• Experience driving AI, automation or digital transformation initiatives.
• Proven ability to influence stakeholders without direct authority.
• Strong analytical skills and data-driven governance.
• Excellent communicator across multiple teams.

Mansioni

• Lead strategic initiatives to scale Insurance Claims Operations.
• Design and optimize AI-enabled workflows and automation.
• Drive process redesign and continuous improvement.
• Develop operational strategies to improve customer experience and efficiency.
• Manage cross-functional programs from concept to implementation.
• Establish governance, reporting, and performance metrics.

Conoscenze

Cross-functional leadership

AI & automation

Data-driven decision making

Strategic planning

Operational leadership

Communication skills

Strumenti

Automation tools

Descrizione del lavoro

DoorDash is seeking a Manager, Insurance Claims Operations to lead strategic initiatives that scale the insurance claims function. You will drive AI-enabled workflows, automation, and process redesign to improve efficiency, quality, and customer outcomes.

You will partner with Engineering, Product, Legal, Data Science and Operations to deliver scalable programs and robust governance. Hybrid Tempe, AZ, with leadership responsibility across a growing claims organization.