Senior Claims Examiner - Remote Training & Leadership

aoins; Lansing (MI); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Matched 401(k)

Pension plan

Bonus programs

Job summary

Auto-Owners Insurance in Michigan is seeking a motivated Claims professional to join our team. The role supports a merit-based work-from-home program after initial training, with potential to work from home up to three days per week and travel for meetings.

We value experienced claims professionals who can train others, manage multi-line claims with increasing responsibilities, and collaborate across states while adhering to Fair Claims Practices.

Qualifications

• Bachelor's degree or equivalent experience.
• Knowledge of Xactimate preferred but not required.
• Ability to resolve complex issues.
• Organize and interpret data.
• Ability to handle multiple assignments.
• Possess a valid driver's license.

Responsibilities

• Provide feedback, training and educational material to claim associates throughout our operating states from a Home Office setting.
• Willingness to relocate after one or two years of training in the Home Office.
• Review and monitor open claims files.
• Provide assistance with coverage, liability and damage determinations.
• Review open and closed files to ensure adherence to claim handling guidelines and state's Fair Claims Practices.
• Assist with other duties as assigned within the regions or elsewhere on request.
• Assist in developing and presenting educational material to claim associates in classroom and remote settings.

Skills

Claims handling

Interpersonal skills

Analytical skills

Education

Bachelor's degree or equivalent experience

Tools

Xactimate

Job description

Auto-Owners Insurance in Michigan is seeking a motivated Claims professional to join our team. The role supports a merit-based work-from-home program after initial training, with potential to work from home up to three days per week and travel for meetings.

We value experienced claims professionals who can train others, manage multi-line claims with increasing responsibilities, and collaborate across states while adhering to Fair Claims Practices.