Senior Claims Director: Strategy & Leadership

CRC Insurance Services, Inc.; Michigan; Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off

Restricted stock units

Deferred compensation

Job summary

CRC Group is seeking a senior claims leader to oversee open claims oversight and liaison with carrier partners, brokers, insureds, and defense counsel. The role focuses on translating claims intelligence into stronger underwriting decisions and improved portfolio performance.

The position emphasizes strategic leadership, stakeholder collaboration, and driving continuous improvement within claims operations while ensuring regulatory compliance.

Qualifications

• Bachelor's degree in Business, Insurance, or related field.
• 5+ years of leadership experience in a claims management capacity.
• Experience with professional liability, general liability, or other specialty liability claims.
• Proven track record of implementing strategic initiatives and process improvements in claims operations.

Responsibilities

• Develop and implement strategic plans and policies for claims operations to ensure compliance and efficiency.
• Provide leadership and guidance to claims managers and teams, fostering a culture of high performance and continuous improvement.
• Oversee complex claims cases and ensure resolution aligns with company standards and regulatory requirements.
• Monitor claims metrics to identify trends, assess performance, and recommend process improvements.
• Collaborate with underwriting and risk management teams to align claims handling with organizational objectives.
• Manage department budgets, resources, and staffing to optimize operational effectiveness.
• Ensure compliance with state and federal regulations governing claims practices.
• Build and maintain relationships with key stakeholders, including reinsurers, legal teams, and external vendors.

Skills

Leadership

Claims management

Negotiation

Analytical thinking

Communication

Organizational skills

Education

Bachelor's degree in Business, Insurance, or related field

Job description

CRC Group is seeking a senior claims leader to oversee open claims oversight and liaison with carrier partners, brokers, insureds, and defense counsel. The role focuses on translating claims intelligence into stronger underwriting decisions and improved portfolio performance.

The position emphasizes strategic leadership, stakeholder collaboration, and driving continuous improvement within claims operations while ensuring regulatory compliance.