Senior City Services Customer Support Specialist

City of Atlanta; Atlanta (GA); On-site; USD 40,000 - 49,000; Full time

Job summary

The City of Atlanta seeks an experienced Customer Service Representative to assist the public in person, by phone, email, or written correspondence. You will resolve complex issues, research facts, and guide callers to the right resources.

Minimum qualifications include a high school diploma or GED and at least three years of customer service experience at the CSR level. This full-time, on-site role offers training and opportunities for growth within the city’s service departments.

Qualifications

• High school diploma or GED required.
• Minimum 3 years of customer service experience at the CSR level.
• Experience handling inquiries in person, by phone, email, or written correspondence.
• Ability to research and document facts in departmental systems or databases.

Responsibilities

• Receive, triage, and respond to inquiries and complaints via in-person, telephone, email, or written correspondence.
• Resolve complex issues referred by less experienced representatives.
• Interview citizens to determine details of inquiries or problems.
• Research, gather, and enter pertinent facts into the database during requests.
• Coordinate with departments to secure information or refer issues for response.
• Advise on status of pending cases and make referrals to other agencies.

Skills

Customer service knowledge

Professional communication

Conflict resolution

Multitasking

Customer service software

Education

High school diploma or GED

Job description

The City of Atlanta seeks an experienced Customer Service Representative to assist the public in person, by phone, email, or written correspondence. You will resolve complex issues, research facts, and guide callers to the right resources.

Minimum qualifications include a high school diploma or GED and at least three years of customer service experience at the CSR level. This full-time, on-site role offers training and opportunities for growth within the city’s service departments.