Community Referrals Support Coordinator

City Of Atlanta Careers; Atlanta (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

City of Atlanta Careers seeks a Support Services Coordinator to deliver broad customer service support for the Supportive Services Team and to advance the Community Referrals program for non-emergency concerns.

The role reports to the ATL311 Supportive Services Portfolio Manager and is not a management-level position. Salary is paid hourly, with duties centered on assisting residents with referrals and service linkages.

Qualifications

• Under supervision, coordinates customer service for the Supportive Services Team.
• Supports the Community Referrals program for non-emergency calls about substance abuse, mental health, and poverty.
• Reports to the ATL311 Supportive Services Portfolio Manager; not a management level role.

Responsibilities

• Provide broad customer service support for the Supportive Services Team.
• Coordinate community referrals for non-emergency concerns to appropriate services.
• Assist residents reporting substance abuse, mental health, and poverty issues via non-emergency channels.

Job description

City of Atlanta Careers seeks a Support Services Coordinator to deliver broad customer service support for the Supportive Services Team and to advance the Community Referrals program for non-emergency concerns.

The role reports to the ATL311 Supportive Services Portfolio Manager and is not a management-level position. Salary is paid hourly, with duties centered on assisting residents with referrals and service linkages.