Citizen Services & Payments Specialist

City of East Point, Georgia; East Point (GA); On-site; USD 40,000 - 52,000; Full time

Job summary

City of East Point, Georgia is seeking a Customer Resource Specialist to handle public and in-house information requests, revenue and payment processing, and account setup. The CRS will also take calls in the City’s Call Center, providing citizens with a single contact point for non-emergency services and utility inquiries.

The role involves corresponding with customers, processing payments, maintaining financial records, and balancing cash drawers.

Qualifications

• Answer incoming requests in a friendly manner and log information into the call center system.
• Follow up on requests and provide general information about City operations.
• Handle cash deposits, receipts, and basic math calculations with accuracy.
• Support both internal and external customers and work as part of a team.

Responsibilities

• Respond to public inquiries and complaints in a courteous manner.
• Log and process information into the centralized system and route to appropriate department.
• Balance cash drawers, prepare deposits, and post transactions.
• Assist with daily cash reports and daily transactional records.
• Support special projects and training as assigned.

Skills

Customer service

Cash handling

Ten key

Call center operation

Education

Associate’s degree

Job description

City of East Point, Georgia is seeking a Customer Resource Specialist to handle public and in-house information requests, revenue and payment processing, and account setup. The CRS will also take calls in the City’s Call Center, providing citizens with a single contact point for non-emergency services and utility inquiries.

The role involves corresponding with customers, processing payments, maintaining financial records, and balancing cash drawers.