Public Records & Customer Service Specialist II

City of Atlanta, GA; Atlanta (GA); On-site; USD 40,000 - 49,000; Full time

Job summary

City of Atlanta is seeking an experienced Customer Service Representative II to assist the public at APD Central Records in Atlanta. The role handles inquiries via in-person, phone, email, or written correspondence and resolves complex issues with customers.

Requirements include a high school diploma or GED and at least three years of customer service experience. Salary is $44,286.17 annually. This is a full-time, on-site position open through 11/17/2026.

Qualifications

• Knowledge of customer service methods and techniques.
• Knowledge of department programs, processes, and procedures.
• Ability to use customer service software and other departmental information systems in responding to inquiries or requests.
• Ability to communicate with a variety of customers and constituents in a professional manner.
• Three years of work experience in customer service at the level of Customer Service Representative.

Responsibilities

• Respond to inquiries and complaints via in-person, phone, email, and written correspondence.
• Resolve complex or difficult issues referred by less experienced representatives.
• Interview citizens to determine details of the inquiry or problem.
• Enter and track information and requests in a database.
• Refer issues to appropriate departments for response.

Skills

Customer service methods

Department programs and procedures

Professional communication

Handle difficult customers

Education

High school diploma or GED

Job description

City of Atlanta is seeking an experienced Customer Service Representative II to assist the public at APD Central Records in Atlanta. The role handles inquiries via in-person, phone, email, or written correspondence and resolves complex issues with customers.

Requirements include a high school diploma or GED and at least three years of customer service experience. Salary is $44,286.17 annually. This is a full-time, on-site position open through 11/17/2026.