Senior Cisco Voice & Collaboration Architect

ZealHire Inc.; Lansing (MI); On-site; USD 120,000 - 180,000; Full time

Job summary

ZealHire Inc. is seeking a Senior Cisco Voice Architect to design, implement, and support enterprise voice and collaboration solutions across complex Cisco environments.

The role provides technical leadership for voice architecture, modernization, integrations, migrations, and operational improvements while ensuring solutions are secure, scalable, and aligned with business requirements. Responsibilities include designing Cisco voice architectures (CUCM/Unity, SIP, Webex Calling), leading

Responsibilities

• Design and oversee Cisco voice and collaboration architectures (CUCM, Unity Connection, CUBE, SIP, Webex Calling).
• Lead voice migrations, upgrades, and transitions between on‑premises, cloud, and hybrid environments.
• Develop high‑level and low‑level designs, architecture standards, implementation plans, and technical documentation.
• Configure and troubleshoot call routing, dial plans, SIP trunks, gateways, voice gateways, SBCs, and PSTN connectivity.
• Integrate Cisco voice platforms with Microsoft Teams, contact centers, collaboration tools, and enterprise apps.
• Analyze voice environments and recommend improvements for performance, resiliency, security, capacity and cost.
• Provide technical leadership during implementation, testing, cutover, and post‑deployment support.
• Mentor engineers and promote standards and best practices.

Job description

ZealHire Inc. is seeking a Senior Cisco Voice Architect to design, implement, and support enterprise voice and collaboration solutions across complex Cisco environments.

The role provides technical leadership for voice architecture, modernization, integrations, migrations, and operational improvements while ensuring solutions are secure, scalable, and aligned with business requirements. Responsibilities include designing Cisco voice architectures (CUCM/Unity, SIP, Webex Calling), leading