Senior Child Support Services Agent - Lead (Remote)

State of Georgia; Atlanta (GA); Hybrid; USD 43,000 - 53,000; Full time

Benefits offered by this job

401(k) plan

457 plan

13 paid holidays

Vacation & sick leave

Medical insurance

Dental insurance

Vision insurance

Life insurance

Telework opportunities

Job summary

The State of Georgia's Department of Human Services in Atlanta seeks a Child Support Services Agent 4 to support enforcement and paternity actions, review applications, educate customers, and coordinate with legal and public partners.

Under limited supervision you will lead payment processing, settlements, and reviews, while providing strong customer service and data communication. This role offers a robust benefits package and telework opportunities depending on the position.

Qualifications

• Bachelor’s degree from an accredited college or university and one year of customer service or equivalent.
• Three years of customer service experience or two years at lower level.
• High school diploma with relevant experience if applicable.

Responsibilities

• Review and process all child support applications and payments.
• Educate customers on processes and self-service options.
• Paternity Testing and settlement negotiations for support orders.
• Resolve basic financial inquiries and errors.
• Initiate review and modification requests.
• Resolve disputes and enforcement actions to avoid court intervention.
• Demonstrate strong communication and organizational skills.

Skills

Customer service

Communication

Negotiation

Conflict resolution

Time management

Education

Bachelor's degree

One year customer service

Two years equivalent experience

Job description

The State of Georgia's Department of Human Services in Atlanta seeks a Child Support Services Agent 4 to support enforcement and paternity actions, review applications, educate customers, and coordinate with legal and public partners.

Under limited supervision you will lead payment processing, settlements, and reviews, while providing strong customer service and data communication. This role offers a robust benefits package and telework opportunities depending on the position.