Senior CHB Delivery Lead — End-to-End Customs

Damco Spain SL; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk is seeking a CHB Delivery Lead to oversee end‑to‑end customs brokerage operations for a defined client portfolio and to lead a team of CHB professionals. You will ensure compliant, efficient, high‑quality service delivery while acting as a SME and escalation point for clients and internal stakeholders.

You will drive operational performance, customer satisfaction, and team development within Maersk Customs Services, with a focus on accuracy in billing and regulatory compliance.

Qualifications

• 3–6 years of experience in customs brokerage, logistics, or transportation.
• 1–3 years in a leadership or supervisory role.
• Strong understanding of U.S. import regulations, customs compliance, and brokerage operations.
• Excellent analytical, organizational, and problem‑solving skills with a focus on performance and quality.

Responsibilities

• Lead and manage a team of CHB associates, including workload allocation, coaching, performance management, and development.
• Oversee end‑to‑end import customs brokerage operations, ensuring timely and compliant processing of shipments.
• Develop strong understanding of client import programs, including classifications and regulatory requirements.
• Act as primary escalation point for complex operational or customer issues with timely resolution.
• Monitor and drive performance against KPIs, service levels, and operational targets.

Skills

Customs brokerage

Leadership

US import regs

Analytical thinking

Stakeholder mgmt

Job description

Maersk is seeking a CHB Delivery Lead to oversee end‑to‑end customs brokerage operations for a defined client portfolio and to lead a team of CHB professionals. You will ensure compliant, efficient, high‑quality service delivery while acting as a SME and escalation point for clients and internal stakeholders.

You will drive operational performance, customer satisfaction, and team development within Maersk Customs Services, with a focus on accuracy in billing and regulatory compliance.