Senior Channel Sales Engineer

RingCentral; United States; Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Healthcare reimbursement

Group life insurance

ESPP

Supplemental travel medical

Job summary

RingCentral is seeking a Sales Engineer to be the technical voice of our Partner Sales & Business Development teams. You will ensure solutions are technically sound and commercially viable, while building long-term trust with partners and customers.

In this role you will engage in discovery, deliver product-overs, and lead cross-functional teams to coordinate new services aligning with RingCentral’s UC & CX portfolio. Travel as needed and operate across regions to maximize revenue potential.

Qualifications

• 5+ years of experience with UC, CX, IMS Mobile Centric Solutions and/or technologies with major vendors.
• 5+ years of SaaS experience or equivalent.
• Fluent in English with excellent written and verbal communication.
• Able to work remotely and coordinate across teams.
• Strong knowledge of VoIP protocol (SIP, MGCP, RTP) and networking concepts.

Responsibilities

• Drive incremental revenue with partners by delivering consultative technical engagements.
• Lead discovery sessions to identify business requirements and objectives.
• Articulate benefits of RingCentral CX portfolio to customers and partners.
• Create repeatable Sales Support collateral and demonstrations.
• Provide technical leadership to Sales & Partner Account teams.

Skills

UC/CX/IMS solutions

SaaS experience

Remote work experience

Communication skills

VoIP networking knowledge

Job description

Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. This is where you and your skills come in. We’re currently looking for: a Sales Engineer to be the technical voice and interface of our Partner Sales & Business Development Team. In this role, you will ensure that the solutions we sell and develop are both technically sound and commercially viable, whilst helping to build long-term trust with our partners and customers. The Sales Engineer is expected to have industry knowledge in the areas of UC, CX / Contact Centre, AI, Language Models, Mobility and IMS Integration, and a comprehensive understanding of API Concepts. An in-depth knowledge of RingCentral’s UC & Customer Experience Portfolio, including RingCX OEM partners, would also be of benefit.

Job Responsibilities

This is a primarily a customer facing role, whose objective is to work alongside our Sales & Business Development teams to drive incremental revenue from our existing partners, and to collaborate in identifying new business partners and revenue streams in different regions and market segments. The Sales Engineer is accountable for driving technical trust, ensuring solution-fit, and enabling sales success by delivering clear, credible, and consultative engagements with both partners and customers throughout the customer lifecycle. Solutions would be based on our current portfolio, plus the ability to innovate where needed, to help differentiate RingCentral in the marketplace. The Sales Engineer would work with the Sales Engineering Leadership team, the Sales Executives, and the RingCentral Product Teams, to co-ordinate the development and delivery of new services and propositions. Co-ordinate and lead discovery sessions with partners and customers, to identify their business requirements and objectives. Engage in business-led conversations with customers and partners to articulate the benefits that the RingCentral EX/CX Portfolio of services will provide, e.g. Revenue Generation Opportunities via Cross Sell / Upsell, Operational Efficiency, and Cost Savings via Automation. Develop and cultivate relationships with partners, customers, sales and support teams, having the ability to flex your style within different audiences. Ability to provide technical leadership to the Sales & Partner Account teams. Become a trusted advisor in the Sales and Pre-Sales community, providing world-class operational and technical support when needed. Help create repeatable Sales Support collateral and content, from Sales Playbooks, Verticalized Demonstrations, TCO Tools, Promotions and Campaigns. Provide industry, technical, and product insight to partners and customers to deliver maximum value for the RingCentral proposition. Perform innovative and business-led presentations for partners, customers, and prospects through technical demonstrations, product overviews and sales presentations. These should outline the expected CX and UX at all times. Develop and maintain an expert understanding of all RingCentral applications and products. Represent RingCentral at conferences, industry, partner and sales events when requested by the department manager in-line with the business needs. Actively participate as a subject matter expert for certain products and technologies, providing consultative support to other Solutions Consultants in their area of specialisation. Provide direct support for the technical fulfilment of RFIs, RFQs and RFPs in their assigned territory. Manage all customer feature requests including documentation of customer requirements, prioritisation of all customer requests within each account, and driving development of key features with the product team.

To Succeed in This Role You Must Have Experience in

• Moderate travel in Australia
• Working in either a direct or a channel environment with pre-sales experience.
• 5+ years of experience working with UC, CX, IMS Mobile Centric Solutions and/or technologies, products and solutions with vendors such as Broadsoft, Avaya, Zoom, Genesys, Cisco and Ericsson.
• 5 + years of experience serving in a SaaS (Software as a Service) environment, or equivalent, relevant experience.
• Working effectively and taking ownership on a remote basis.
• Taking ownership of opportunity-related actions.
• Coordinating across various groups and functional teams.
• Completing job responsibilities with minimal supervision.
• Applying solutions, technology and products to a business opportunity.
• Analyzing customer communications requirements for enterprise business markets.
• Maintaining competitive knowledge including solution, technology and product offerings.
• Fluent in English (both written and verbal).
• Excellent written and verbal communication skills.
• Excellent presentation and demonstration skills.
• Excellent analytical and problem-solving skills.
• Excellent interpersonal skills and negotiating skills.
• Understanding and communicating complex technical solutions and issues.
• VoIP, Mobile, or IMS Network Architectures (including experience with all VoIP network elements – Soft Switch, MGW, MGC, SBC, CPE, etc).
• Applying VoIP and data networking protocols including SIP, MGCP, RTP, IMS, HTTP/S, XML, SMTP, SNMP, SSH, etc.
• Network Management, Operations, Security, Planning, Traffic Engineering and Implementation.

What We Offer

• Healthcare reimbursement
• Group life insurance and group salary continuation
• Superannuation Fund
• Employee Stock Purchase Plan (ESPP)
• Supplemental Business Travel Medical
• Employee Assistance Program (EAP) with 24/7 counseling sessions
• On-demand digital 1:1 wellness coaching
• Mobile and internet reimbursement
• Leave entitlements, paid time-off, personal/carer's leave, paid holidays

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™(MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location.

RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-JW1 RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows.

RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an EEO/AA employer.