ML/AI Engineer (Full Time; Multiple Openings)

RingCentral; Belmont (MA); Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Medical insurance

HSA

FSAs

Commuter benefits

401K match

Job summary

RingCentral is seeking an experienced ML/AI engineer to design, implement, and optimize scalable AI/ML solutions. You will collaborate with product, data, and engineering teams to advance ML models, data pipelines, and infrastructure across a distributed platform.

The role emphasizes MLOps, CI/CD, and staying current with Generative AI technologies, while supporting millions of customer interactions daily.

Qualifications

• Master's degree in data science, computer engineering or related field, or foreign equivalent, plus 2 years of related experience, or US Bachelor's degree plus 5 years of related experience.
• Experience with ML/AI modeling, TensorFlow, PyTorch, Generative AI, NLP, deep learning, statistical methods, MLOps, CI/CD, and Docker.

Responsibilities

• Collaborate with cross-functional teams to develop and implement AI/ML solutions.
• Establish and promote ML Operations and lifecycle management best practices.
• Design, build, and manage scalable ML infrastructure.
• Develop, validate, deploy, and monitor ML models and applications.
• Create and maintain optimized data pipelines.
• Maintain RingCentral's AI platform and support large distributed systems.

Skills

Python

R

Scala

Java

TensorFlow

PyTorch

Generative AI

NLP

MLOps

CI/CD

Docker

GCP

AWS

Azure ML

Data pipelines

Education

Master's degree in Data Science or related field

Bachelor's degree in Data Science or related field with 5 years of experience

Tools

Docker

TensorFlow

PyTorch

GCP

AWS

Azure ML

Job description

Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction- giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. This is where you and your skills come in.

We're currently looking for: Responsible to support the design, implementation, and optimization of scalable Artificial Intelligence ("AI") and Machine Learning ("ML") solutions.

To succeed in this role you must meet the following requirements:

• Collaborate with cross-functional teams (Product, Data, Engineering) to develop and implement AI/ML solutions
• Establish and promote ML Operations and lifecycle management best practices
• Design, build, and manage scalable ML infrastructure
• Develop, validate, deploy, and monitor ML models and applications
• Create and maintain optimized data pipelines
• Utilize programming languages (Python, R, Scala, Java) and adopt CI/CD best practices, including automation and monitoring
• Implement state-of-the-art Generative AI models and workflows (ASR, LLM, TTS, RAG, & Search)
• Stay up to date with emerging ML/AI technologies, frameworks, and best practices
• Scale and support large distributed systems serving millions of customers daily
• Maintain and extend RingCentral's internal AI platform
• Build Agentic AI products to drive business value
• Bring thought leadership to AI products & services

Desired Qualifications:

• U.S. Master's degree in Data Science, Computer Engineering or a related field, or foreign equivalent, plus two (2) years of related experience, or U.S. Bachelor's degree or equivalent in Data Science, Computer Engineering or a related field plus five (5) years of related experience, is required.
• Experience with analytics, Machine Learning ("ML"), data science, platform development, data aggregation and analysis, statistical analysis, ML/AI modeling, TensorFlow, PyTorch, Generative AI, NLP, deep learning, statistical methods, GCP, AWS, Azure ML, data structures, algorithms, software architecture, MLOps, ML lifecycle management, CI/CD, and Docker is required.

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSAs)
• Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Wellness programs including 1:1 coaching and meditation guidance
• Paid parental and pregnancy leave and new parent gift boxes
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)Li>
• Parental support for children with developmental and learning disabilities
• Pet insurance
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location.

RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video PhoneTM (MVPTM) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This posting is pursuant to and is in compliance with the applicable federal rules of the U.S. Department of Labor regulations.

Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. We hire for this role frequently. There is no application deadline for this role.

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an EEO/AA employer.