Sales Engineer

RingCentral, Inc; Fort Worth (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

401K match and ESPP

Paid time off and paid sick leave

Paid parental leave

Employee perks and discounts program

Job summary

RingCentral, Inc. is seeking a Global Service Provider Sales Engineer in the US Western States. You will translate customer needs into RingCentral tech solutions, lead remote and onsite product demonstrations, and co‑develop sales plans with AT&T teams.

Ideal candidates have 7+ years in SaaS technical sales, strong SME capabilities, and an ability to travel up to 50%. You will also enable partners, support RFIs/RFPs, and contribute to product roadmap discussions.

Qualifications

• 7+ years as Technical Sales Engineer in SaaS or equivalent
• 7+ years in Solution Sales Engineering selling to Service Providers
• Bachelor's degree or equivalent; willingness to travel up to 50%

Responsibilities

• Align with AT&T and Channel Partners to identify opportunities and support needs
• Provide in-region onsite support for AT&T and customers
• Serve as SME for RingCentral-AT&T Office@Hand solutions and communicate value
• Coordinate sales plans across RingCentral and AT&T teams
• Develop and prioritize product roadmap with stakeholders
• Keep up to date on competitive solutions and industry trends

Skills

Technical Sales Engineer

SaaS sales

Solution selling

VoIP/Networking

CCaaS

AT&T collaboration

Public speaking

Education

Bachelor's degree or equivalent

Tools

CRM (Salesforce)

POC demonstrations

Job description

Say hello to opportunities.

If you're looking to be part of what's next in communication, you're in the right place.

At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio-AIR, AVA, and ACE bring together automation, assistance, and insights across the entire conversation lifecycle. The result is more seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we're building the future of AI-powered business communications.

The RingCentral Global Service Provider Sales Engineer is a technical pre‑sales specialist, responsible for partnering with AT&T Business segments, direct sellers, and their Channel Partners to drive technical sales of AT&T Office@Hand in the US Western States.

A Sales Engineer should have in-depth knowledge on the entire RingCentral ecosystem including other UCaaS solutions, Legacy voice, data networking, and security.

Primary responsibilities include general partner enablement and training, conducting remote and onsite product demonstrations, co‑selling, prospect network readiness, and solution validation via Proof of Concepts (POC) for sales opportunities. Additional responsibilities include business development, monitoring and supporting SE collaborative teams, managing customer feature requests and documentation for the product team, lab testing, continued education on the platform and underlying technologies, and supporting AT&T's related internal and customer‑facing events.

Responsibilities

The primary objectives include working with end customers and partners to understand and translate their business requirements into solutions that can deliver business benefits. This also includes partner enablement and training, carrying our remote and onsite product demonstrations, and solution validation via Proof of Concepts (POC) for sales opportunities.

Job Duties

• Align with key AT&T and Channel Partners to better understand opportunities and support requirements
• Provide in‑region onsite support for AT&T and Customers
• Meet with the AT&T technical teams to serve as the subject matter expert (SME) for the solutions jointly created by RingCentral and AT&T
• Communicate AT&T Office@Hand and RingCentral value proposition to AT&T Sales and Technical Sales teams as well as targeted business customers
• Coordinate with RingCentral AT&T Office@Hand sales team, AT&T sales teams, AT&T Cloud Voice overlay team, and AT&T Sales Engineering teams to develop Sales Plans and Target Account Plans
• Ability to demonstrate AT&T Office@Hand solution to AT&T Sales/Technical Sales teams and targeted business customers
• Partner with Product team stakeholders to develop and prioritize Product roadmap
• Cultivate relationships with internal and external aligned Partners and resources
• Partner with the team to evaluate new technical solutions to meet or exceed prospect and customer requirements
• Keep up to date on relevant competitive solutions, products and services
• Support and participate, with other Sales Engineers, in performing advanced technical presentations for customers, and prospects, both remotely and in‑person.
• Develop and maintain expert understanding of all RingCentral applications and products
• Represent AT&T/RingCentral at conferences, industry, and sales events
• Actively participate as a SME for RingCentral products and technologies
• Responsible for continued education on the platform and underlying technologies
• Become that trusted advisor into the Sales and Pre Sales community, providing world class operational and technical support when needed
• Provide direct support for the technical fulfillment of RFI's, RFQ's and RFP's in their assigned territory

Required Experience

• 7+ years of experience serving in the capacity of a Technical Sales Engineer in a SaaS (Software as a Service) environment, or equivalent, relevant experience
• 7+ years of experience working in Solution Sales Engineering capacity selling directly to Service Providers

Desired Qualifications

• Proven ability to provide technical leadership to the account team and engineers
• Ability to teach other members of the team and effectively manage a team of highly skilled Sales Engineers
• Must be able to coordinate across various groups and functional teams
• Ability to apply solutions, technology and products to a business opportunity
• Ability to partner and work in a co‑selling environment with multiple cross functional teams
• Willingness to travel regularly throughout assigned region and manage flexible schedule
• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications
• Knowledge of VoIP, IMS, and data networking protocols
• Understanding of Service Providers provisioning, billing, and integration processes
• Understanding of customer communications requirements and business drivers for enterprise business markets
• CCaaS knowledge
• Competitive knowledge including solution, technology and product offerings
• Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues
• Excellent written, oral, and presentation communication skills
• Bachelor's degree or equivalent military and/or work experience
• Experience with AT&T and/or RingCentral is a strong plus
• Up to 50% travel may be required

Benefits

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave and new parent gift boxes
• Family‑forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program

Equal Opportunity Employer

RingCentral is an equal‑opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please let us know how we can assist you.