Senior Channel Partner Operations Lead

Webhosting; New York (NY); Hybrid; USD 80.000 - 110.000; Vollzeit

Benefits dieser Stelle

Medical plans with premium coverage

Fertility and adoption benefits

Headspace mindfulness app

Retirement plan with employer match

Flexible paid time off

12 weeks parental leave

Zusammenfassung

Squarespace is seeking an Operations Lead for its Channel Partner Program in NYC, with a hybrid schedule. You will oversee day-to-day partner program operations and manage key workstreams to drive growth and efficiency across referrals and marketplace processes.

The role emphasizes cross-functional leadership, strategic program design, and data-driven decision making to enhance partner engagement and business outcomes.

Qualifikationen

• Experience leading partner programs or similar initiatives.
• Ability to translate community feedback into actionable plans.
• Proven track record in optimizing complex operational workflows.

Aufgaben

• Drive the strategy and evolution of revenue-driving partner program benefits (referral programs).
• Manage end-to-end operations of referral programs, including triage processes and program updates.
• Optimize marketplace operations across onboarding, management and engagement lifecycles.
• Lead scalable process improvements, leveraging AI to close operational gaps and increase capacity.
• Synthesize trends from surveys and feedback to drive actionable insights for leadership.

Kenntnisse

Strategic planning

Program management

Cross-functional collaboration

Data-driven decision making

Jobbeschreibung

Squarespace is seeking an Operations Lead for its Channel Partner Program in NYC, with a hybrid schedule. You will oversee day-to-day partner program operations and manage key workstreams to drive growth and efficiency across referrals and marketplace processes.

The role emphasizes cross-functional leadership, strategic program design, and data-driven decision making to enhance partner engagement and business outcomes.