Program Operations Lead

WebHosting; New York (NY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical plans with premium coverage

Fertility and adoption benefits

Headspace mindfulness app

Retirement plan with employer match

Flexible paid time off

12 weeks parental leave

Job summary

Squarespace is seeking an Operations Lead for its Channel Partner Program in NYC, with a hybrid schedule. You will oversee day-to-day partner program operations and manage key workstreams to drive growth and efficiency across referrals and marketplace processes.

The role emphasizes cross-functional leadership, strategic program design, and data-driven decision making to enhance partner engagement and business outcomes.

Qualifications

• Experience leading partner programs or similar initiatives.
• Ability to translate community feedback into actionable plans.
• Proven track record in optimizing complex operational workflows.

Responsibilities

• Drive the strategy and evolution of revenue-driving partner program benefits (referral programs).
• Manage end-to-end operations of referral programs, including triage processes and program updates.
• Optimize marketplace operations across onboarding, management and engagement lifecycles.
• Lead scalable process improvements, leveraging AI to close operational gaps and increase capacity.
• Synthesize trends from surveys and feedback to drive actionable insights for leadership.

Skills

Strategic planning

Program management

Cross-functional collaboration

Data-driven decision making

Job description

Hybrid Full-time Senior Operations

Job Description

Squarespace’s Channel Partner team drives growth through a network of creative professionals and agencies who use our platform to create online presences for their clients. We execute on our mission through our world-class partner program, Squarespace Circle, and by providing products and experiences that support, empower, and complement our 100,000 partner community. As our program and community expand, we’re looking for an Operations Lead to join the team to oversee both day to day partner program operations and the management of several key workstreams.

You will work hybrid in our NYC Headquarters office and report to the Senior Team Lead, Channel Partner Program.

You’ll Get To…

• Drive the strategy and evolution of revenue-driving partner program benefits (partner referral and subscription referral).


• Manage the end-to-end operations of referral programs, including designing efficient triage processes for escalated issues and systematically implementing program updates.


• Optimize the Squarespace Marketplace operations, focused on reducing friction and increasing success metrics across the Expert onboarding, management, and engagement lifecycle.


• Lead the identification and implementation of scalable process improvements, leveraging AI solutions to close operational gaps and boost team capacity


• Synthesize trends from surveys, forums, and feature request boards in collaboration with colleagues to accelerate the creation of actionable content and business insights


• Oversee community feedback operations, including the execution and analysis of the quarterly feedback survey, translating quantitative and qualitative data into strategic recommendations


• Communicate strategic, high-elevation read-outs to diverse cross-functional leadership, ensuring community input is a catalyst for the evolution of the Circle program and broader product/platform experience


• Conceptualize and launch new programs, benefits, or initiatives that result in measurable increases in member engagement, activation, and satisfaction, with a focus on meticulous process documentation and iteration


• A choice between medical plans with an option for 100% covered premiums


• Fertility and adoption benefits


• Access to supplemental insurance plans for additional coverage


• Headspace mindfulness app subscription


• Global Employee Assistance Program


• Retirement benefits with employer match


• Flexible paid time off


• 12 weeks paid parental leave and family care leave


• Employee donation match to community organizations


• 7 Global Employee Resource Groups (ERGs)


• Dog-friendly workplace


• Free lunch and snacks


• Private rooftop


• Hack week twice per year

Cash Compensation Range: $80,000 – $110,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary.

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers .

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.

If you plan to use AI in any capacity during your candidate journey, please review our Candidate AI Policy .