Program Operations Lead

Squarespace; New York (NY); Presencial; USD 80.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plans with 100% covered premiums

Fertility and adoption benefits

Education reimbursement

Free lunch and snacks

Dog-friendly workplace

Flexible paid time off

Descripción de la vacante

Squarespace is seeking an Operations Lead for their Channel Partner team. This role involves overseeing day-to-day operations and managing key workstreams to drive growth through partnerships.

Located in New York City, the position offers a dynamic environment focused on enhancing program effectiveness and community engagement. Squarespace provides an array of benefits, including flexible paid time off and comprehensive health coverage.

Formación

• 4-6+ years of experience in operations or program management.
• Proven expertise in strategic program design and execution.
• Deep operational management skills for designing efficient processes.

Responsabilidades

• Drive strategy for revenue-driving partner program benefits.
• Manage end-to-end operations of referral programs.
• Oversee community feedback operations and quarterly surveys.

Conocimientos

Operations management

Program management

Data analysis

Strategic program design

Descripción del empleo

Squarespace’s Channel Partner team drives growth through a network of creative professionals and agencies who use our platform to create online presences for their clients. We execute on our mission through our world‑class partner program, Squarespace Circle, and by providing products and experiences that support, empower, and complement our 100,000 partner community. As our program and community expand, we’re looking for an Operations Lead to join the team to oversee both day‑to‑day partner program operations and the management of several key workstreams.

You will work hybrid in our NYC Headquarters office and report to the Senior Team Lead, Channel Partner Program.

You’ll Get To…

• Drive the strategy and evolution of revenue‑driving partner program benefits (partner referral and subscription referral).
• Manage the end‑to‑end operations of referral programs, including designing efficient triage processes for escalated issues and systematically implementing program updates.
• Optimize the Squarespace Marketplace operations, focused on reducing friction and increasing success metrics across the Expert onboarding, management, and engagement lifecycle.
• Lead the identification and implementation of scalable process improvements, leveraging AI solutions to close operational gaps and boost team capacity.
• Synthesize trends from surveys, forums, and feature request boards in collaboration with colleagues to accelerate the creation of actionable content and business insights.
• Oversee community feedback operations, including the execution and analysis of the quarterly feedback survey, translating quantitative and qualitative data into strategic recommendations.
• Communicate strategic, high‑elevation read‑outs to diverse cross‑functional leadership, ensuring community input is a catalyst for the evolution of the Circle program and broader product/platform experience.
• Conceptualize and launch new programs, benefits, or initiatives that result in measurable increases in member engagement, activation, and satisfaction, with a focus on meticulous process documentation and iteration.

Who We’re Looking For

• 4‑6+ years of experience in operations, program management, or a related role focused on channel or partner ecosystems.
• Proven expertise in strategic program design and execution, with added bonus if you have experience specifically driving revenue‑focused programs (e.g., referral/subscription).
• Deep operational management skills, including the ability to design efficient, scalable, end‑to‑end processes for programs and manage complex issue triage and resolution.
• Experience in lifecycle management for a platform or marketplace, focused on reducing friction and improving onboarding, management, and success metrics for external partners.
• Strong quantitative and qualitative analytical abilities, with experience synthesizing complex data (from surveys, forums, etc.) into actionable content and strategic recommendations for leadership.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums.
• Fertility and adoption benefits.
• Access to supplemental insurance plans for additional coverage.
• Headspace mindfulness app subscription.
• Global Employee Assistance Program.
• Retirement benefits with employer match.
• Flexible paid time off.
• 12 weeks paid parental leave and family care leave.
• Pretax commuter benefit.
• Education reimbursement.
• Employee donation match to community organizations.
• 7 Global Employee Resource Groups (ERGs).
• Dog‑friendly workplace.
• Free lunch and snacks.
• Private rooftop.
• Hack week twice per year.

Cash Compensation Range: $80,000 - $110,000 USD

The base salary for this position will vary based on job‑related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary.

About Squarespace

Squarespace is a design‑driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products ranges from websites, domains, e‑commerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.