Senior Change Specialist - Senior Vice President

Citi; Getzville (NY); On-site; USD 125,000 - 188,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Competitive compensation

Wellbeing programs

Job summary

Citi is seeking a Senior Change Specialist in Getzville, NY to lead end-to-end strategic change initiatives within Master Reference Data Operations. You will chair design authority, manage the Book of Work, and coordinate UAT, ensuring changes align with business goals and budgets.

The role offers hybrid work (3 days in office, 2 remote) and exposure to high-impact programs across global data operations, with Citi development resources for career growth.

Qualifications

• Minimum 10 years in senior change, transformation, or program delivery roles with data-focused exposure.
• Ability to manage scope, governance and execution across multi-stakeholder environments.
• Experience influencing senior stakeholders across business, operations, tech and compliance.
• Knowledge of reference data concepts and systems; apply to change impact assessments.
• Track record of identifying inefficiencies and reengineering processes for measurable improvements.
• Strong written and verbal communication; translate complex info for diverse audiences.
• Ability to resolve cross-functional issues with analytical problem-solving.

Responsibilities

• Lead end-to-end delivery of strategic change initiatives across Master Reference Data Operations.
• Chair and manage design authority for change initiatives with stakeholder sign-off prior to implementation.
• Oversee the functional Book of Work ensuring compliance with governance frameworks and policy requirements.
• Coordinate user acceptance testing and embed new ways of working.
• Represent Master Reference Data Operations in organization-wide forums to communicate priorities.
• Partner with business sponsors to validate business cases and ensure alignment with goals and budget.
• Identify and assess risk, escalating issues and ensuring regulatory compliance in changes.
• Drive evaluation and implementation of strategic technology solutions with operations and tech teams.

Skills

Senior change management

Program delivery

Stakeholder management

Change governance

Risk assessment

Communication

Regulatory/compliance awareness

Job description

Job Family Group

Operations - Services

Job Family

Reference Data Services

Time Type

Full time

Primary Location

Getzville New York United States

Primary Location Full Time Salary Range

$125,200.00 - $187,800.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Responsibilities

• Lead the end-to-end delivery of strategic change initiatives across Master Reference Data Operations, ensuring programs meet defined objectives, milestones, and governance standards.
• Chair and manage design authority for change initiatives, ensuring proposed solutions are evaluated, agreed, and signed off by the appropriate stakeholders before implementation.
• Oversee the functional Book of Work, ensuring all change activity adheres to program governance frameworks and policy requirements.
• Coordinate user acceptance testing for change programs, embedding new ways of working across the organisation and equipping teams to sustain change effectively.
• Represent Master Reference Data Operations in organisation-wide program forums, ensuring the function's priorities and perspectives are clearly communicated and acted upon.
• Partner with business sponsors to validate business cases, confirm that change plans align to strategic goals, and maintain accountability for delivery against agreed scope and budget.
• Identify and assess risk associated with business decisions, escalating issues transparently and ensuring change activity is carried out in line with regulatory and policy requirements.
• Drive the evaluation and implementation of strategic technology solutions by reviewing use cases and working in close partnership with operations and technology teams.

Required Qualifications & Skills

• A minimum of 10 years of experience in senior change, transformation, or program delivery roles, with direct experience working in or alongside data-focused functions.
• Demonstrated ability to manage program scope, governance, and execution across complex, multi-stakeholder environments from initiation through to completion.
• Experience engaging and influencing senior stakeholders across business, operations, technology, and compliance functions to align on change objectives and priorities.
• Strong knowledge of reference data concepts, processes, and systems, with the ability to apply that expertise to resolve issues and assess the impact of change.
• A track record of evaluating operational performance, identifying inefficiencies, and reengineering processes to deliver measurable improvement across key metrics.
• Clear, concise written and verbal communication skills, with the ability to translate complex information into accessible messaging for a range of audiences.
• The ability to resolve issues with cross-functional impact, drawing on analytical thinking to define root causes and develop well-reasoned, innovative solutions.

What We Offer

Joining Citi means becoming part of a global organisation where your expertise shapes real outcomes at scale. As a Senior Change Specialist within Master Reference Data Operations, you will have the influence, ownership, and platform to lead transformative change that matters — working alongside high-performing teams within one of the world's leading financial institutions.

• A senior role with genuine strategic ownership, where your decisions influence how Citi manages and transforms critical data operations globally.
• Hybrid working arrangement, with 3 days in the office and 2 days working remotely, supporting a sustainable and productive working pattern.
• Exposure to complex, high-impact programs that span business, technology, and operations — broadening your expertise and accelerating your career development.
• Access to Citi's global professional development resources, enabling continuous learning and long-term career progression within a world-class organisation.
• Competitive compensation and financial wellbeing support, designed to recognise and reward senior-level contribution and performance.
• Wellbeing and work-life balance support, with programmes designed to help you perform at your best — professionally and personally.

Anticipated Posting Close Date

Oct 06, 2026

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