Senior Change Specialist - Senior Vice President

Citigroup; Getzville (NY); Hybrid; USD 125,000 - 188,000; Full time

Benefits offered by this job

Hybrid work arrangement

Global exposure

Professional development

Job summary

Citi is seeking a Senior Change Specialist to lead strategic change across Master Reference Data Operations. You will partner with business, operations and technology to deliver improvements to reference data management on a global scale.

In this hybrid role based in Getzville, NY, you will chair design authority, govern change programs, and ensure alignment with budgets and regulatory requirements while guiding teams through end-to-end delivery and testing.

Qualifications

• At least 10 years in senior change, transformation, or program delivery roles with data-focused exposure.
• Proven ability to govern programs across multi-stakeholder environments from start to finish.
• Experience influencing senior stakeholders across business, operations, technology, and compliance.
• Strong knowledge of reference data concepts and systems.

Responsibilities

• Lead end-to-end delivery of strategic change initiatives across Master Reference Data Operations.
• Chair and manage design authority for change initiatives.
• Oversee the functional Book of Work and governance adherence.
• Coordinate user acceptance testing and embed new ways of working.
• Represent MRD Operations in organization-wide program forums.
• Partner with sponsors to validate business cases and align to goals/budget.
• Identify and assess risk, escalate issues, ensure regulatory compliance.
• Drive evaluation and implementation of strategic tech solutions with IT teams.

Skills

Stakeholder management

Change management

Program delivery

Data concepts

Process improvement

Communication skills

Analytical thinking

Job description

Are you a senior change specialist looking to shape how a global financial institution manages and transforms its data operations? In this role, you will lead strategic change initiatives across Master Reference Data Operations at Citi, sitting at the intersection of program delivery, design authority, and process improvement. You will work with senior stakeholders across business, operations, and technology to drive meaningful, lasting improvements to how Citi manages critical reference data.

Responsibilities

• Lead the end-to-end delivery of strategic change initiatives across Master Reference Data Operations, ensuring programs meet defined objectives, milestones, and governance standards.
• Chair and manage design authority for change initiatives, ensuring proposed solutions are evaluated, agreed, and signed off by the appropriate stakeholders before implementation.
• Oversee the functional Book of Work, ensuring all change activity adheres to program governance frameworks and policy requirements.
• Coordinate user acceptance testing for change programs, embedding new ways of working across the organisation and equipping teams to sustain change effectively.
• Represent Master Reference Data Operations in organisation-wide program forums, ensuring the function's priorities and perspectives are clearly communicated and acted upon.
• Partner with business sponsors to validate business cases, confirm that change plans align to strategic goals, and maintain accountability for delivery against agreed scope and budget.
• Identify and assess risk associated with business decisions, escalating issues transparently and ensuring change activity is carried out in line with regulatory and policy requirements.
• Drive the evaluation and implementation of strategic technology solutions by reviewing use cases and working in close partnership with operations and technology teams.

Required Qualifications & Skills:

• A minimum of 10 years of experience in senior change, transformation, or program delivery roles, with direct experience working in or alongside data-focused functions.
• Demonstrated ability to manage program scope, governance, and execution across complex, multi-stakeholder environments from initiation through to completion.
• Experience engaging and influencing senior stakeholders across business, operations, technology, and compliance functions to align on change objectives and priorities.
• Strong knowledge of reference data concepts, processes, and systems, with the ability to apply that expertise to resolve issues and assess the impact of change.
• A track record of evaluating operational performance, identifying inefficiencies, and reengineering processes to deliver measurable improvement across key metrics.
• Clear, concise written and verbal communication skills, with the ability to translate complex information into accessible messaging for a range of audiences.
• The ability to resolve issues with cross-functional impact, drawing on analytical thinking to define root causes and develop well-reasoned, innovative solutions.

What We Offer

Joining Citi means becoming part of a global organisation where your expertise shapes real outcomes at scale. As a Senior Change Specialist within Master Reference Data Operations, you will have the influence, ownership, and platform to lead transformative change that matters --- working alongside high-performing teams within one of the world's leading financial institutions.

• A senior role with genuine strategic ownership, where your decisions influence how Citi manages and transforms critical data operations globally.
• Hybrid working arrangement, with 3 days in the office and 2 days working remotely, supporting a sustainable and productive working pattern.
• Exposure to complex, high-impact programs that span business, technology, and operations --- broadening your expertise and accelerating your career development.
• Access to Citi's global professional development resources, enabling continuous learning and long-term career progression within a world-class organisation.
• Competitive compensation and financial wellbeing support, designed to recognise and reward senior-level contribution and performance.
• Wellbeing and work-life balance support, with programmes designed to help you perform at your best --- professionally and personally.

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents -- AI Notice and Right (https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/Illinois_Career_Supplement_a11y.pdf)

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

*If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

*View Citi's EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster.

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Job Family Group:

Operations - Services

Job Family:

Reference Data Services

Time Type:

Full time

Primary Location:

Getzville New York United States

Primary Location Full Time Salary Range:

$125,200.00 - $187,800.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Anticipated Posting Close Date:

Oct 06, 2026

Automated Processing and AI