Senior Change & Release Manager

Tata Consultancy Services; Culver City (CA); On-site; USD 120,000 - 140,000; Full time

Job summary

Tata Consultancy Services in Culver City, CA is seeking an L3 Change Manager to govern the end-to-end change lifecycle across complex IT environments, including Data Center, Cloud, Network, Server, Storage, and Applications. You will chair CAB/eCAB meetings, drive risk scoring, and ensure policy compliance with ITIL-aligned controls.

Responsibilities include leading CAB/eCAB, coordinating emergency changes, validating PIRs, and partnering with Incident and Problem Management to drive

Qualifications

• 8–12 years of IT infrastructure/service delivery experience, including 4+ years in a dedicated Change Manager/CAB Lead role at L3 level.
• ITIL v3/v4 Foundation certification is required; ITIL Intermediate (Release, Control & Validation) preferred.
• PMP or Agile/Scrum certification is a plus.
• Proven experience running CAB/eCAB processes for large, multi-tower environments (Data Center, Network, Cloud, Server/Storage).
• Strong understanding of risk assessment models, CMDB/CI relationships, and standard change templates.
• Experience supporting large managed-services or transformation engagements a plus.

Responsibilities

• Own and govern the end-to-end Change Management process (RFC intake, categorization, risk/impact assessment, approval, scheduling, implementation, and closure).
• Chair and facilitate CAB/eCAB/Agile CAB meetings for Critical and High-risk RFCs and route low-risk changes through automated pathways.
• Act as primary escalation point for L2/L3 squads on change conflicts, scheduling clashes, and risks.
• Review change requests for completeness, risk/impact, rollback, and PIR requirements prior to CAB submission.
• Maintain and refine change/release calendar; resolve scheduling conflicts and blackout violations.
• Coordinate Emergency Change approvals outside standard cycles with senior sign-off and controls.
• Drive automated PIR creation and analyze failed changes; feedback to risk rules and templates.
• Ensure CMDB remains accurate through CI mapping to support risk scoring and analysis.
• Collaborate with Incident/Problem Management to drive root-cause into change process.
• Track and report Change Management KPIs and present governance dashboards to leadership.

Skills

Stakeholder management

Decision making

Organizational skills

Communication with leadership

Flexibility

Education

ITIL v3/v4 Foundation

ITIL Intermediate (Release, Control & Validation)

PMP or Agile/Scrum

Tools

ServiceNow

Datadog

SolarWinds

Moogsoft

Ignio

Job description

Tata Consultancy Services in Culver City, CA is seeking an L3 Change Manager to govern the end-to-end change lifecycle across complex IT environments, including Data Center, Cloud, Network, Server, Storage, and Applications. You will chair CAB/eCAB meetings, drive risk scoring, and ensure policy compliance with ITIL-aligned controls.

Responsibilities include leading CAB/eCAB, coordinating emergency changes, validating PIRs, and partnering with Incident and Problem Management to drive