Change & Release Manager | ITIL & CAB Leader

SHI International Corp.; New Jersey; On-site; USD 100,000 - 150,000; Full time

Job summary

SHI International Corp. in the United States seeks a Change & Release Manager to build and maintain a structured governance framework for IT changes and releases, chair the CAB, and ensure deployments occur with minimal risk.

You will lead the change lifecycle, coordinate release planning, drive ITSM maturity, and partner with Incident and Problem Management to address deployment issues.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 10+ years of experience in Change Management, Release Management, ITSM, or related governance roles.
• Experience working within global, cross‑functional organizations.
• ITIL certification strongly desired.

Responsibilities

• Build and maintain Change Management and Release Management governance models.
• Develop, implement, and enforce policies, procedures, and standards.
• Govern change types (Standard, Normal, and Emergency) and release types (Major, Minor, and Hotfix).
• Ensure adherence to audit, compliance, and governance requirements.
• Manage the end-to-end lifecycle of IT changes and releases.
• Ensure all requests satisfy documentation, risk assessment, and testing requirements.
• Maintain release calendars and change schedules.
• Coordinate and manage the bundling of changes into planned releases.
• Lead Change Advisory Board (CAB) and Emergency Change Advisory Board (eCAB) meetings.
• Facilitate release readiness reviews.
• Align Change Management, Release Management, Incident Management, and Problem Management processes.
• Resolve scheduling conflicts, dependencies, and operational risks.
• Oversee production deployments and release execution activities.
• Validate rollback and backout plans before implementation.
• Monitor releases and coordinate issue response activities.
• Partner with Incident Management teams to address failed changes and deployment‑related incidents.
• Define and monitor KPIs, KRIs, reporting, and dashboards.
• Conduct post‑implementation reviews to identify lessons learned and improvement opportunities.
• Drive ITSM process maturity and continuous improvement initiatives.

Skills

ITIL

ServiceNow

CAB/eCAB meetings

Stakeholder management

Leadership

Communication

Analytical mindset

Cross-functional teams

Project management

Agile methodology

Education

Bachelor’s Degree or equivalent

Bachelor's in Information Technology/ Business

Tools

ServiceNow

Job description

SHI International Corp. in the United States seeks a Change & Release Manager to build and maintain a structured governance framework for IT changes and releases, chair the CAB, and ensure deployments occur with minimal risk.

You will lead the change lifecycle, coordinate release planning, drive ITSM maturity, and partner with Incident and Problem Management to address deployment issues.