Senior Change Manager, Enterprise Transformation

Michael Page; New York (NY); Hybrid; USD 90,000 - 103,000; Full time

Job summary

Michael Page is seeking a Change Manager to lead the people side of a broad transformation across North America. Based in New York City with a hybrid schedule, you will partner with senior leaders, technology teams, and operational stakeholders to drive adoption of new processes, systems, customer experiences, and ways of working.

You will develop change strategies, assess readiness, and shape communications, training, and governance while supporting AI and automation initiatives.

Qualifications

• Proven experience leading large-scale change in tech or business transformations.
• Expertise in change strategy, stakeholder engagement, training, and readiness planning.
• Experience influencing executives and managing global stakeholder networks.

Responsibilities

• Develop and execute change management strategies aligned with transformation goals.
• Conduct impact assessments across people, processes, systems, and customers.
• Partner with sponsors to drive engagement and alignment.
• Lead change champion networks across functions.
• Support rollout of new digital experiences, automation, and AI initiatives.
• Design and deliver communication and training plans.
• Define future operating models and capability needs.
• Measure adoption and drive continuous improvement.

Skills

Change management

Stakeholder engagement

Training delivery

Communications

Readiness planning

Education

Bachelor's degree

Tools

Prosci ADKAR

Job description

Join a global transformation program as a Change Manager, driving the people side of a large-scale business and technology modernization initiative across North America. You'll partner with senior leaders, technology teams, and operational stakeholders to ensure successful adoption of new processes, systems, customer experiences, and ways of working.

Our client is a global leader in travel insurance, assistance, and protection services, supporting millions of travelers across the world each year. Backed by one of the world's largest insurance groups, the organization is investing heavily in technology, digitization, automation, AI, and customer experience transformation to shape the future of travel protection.

Description

As the Change Manager, you will play a critical role in a major enterprise transformation program, helping the organization successfully navigate significant business and technology change.

Key responsibilities include:

• Develop and execute comprehensive change management strategies aligned with transformation objectives.
• Conduct impact assessments across people, processes, systems, customers, and partner channels.
• Partner with executive sponsors and senior stakeholders to drive engagement and alignment.
• Establish and lead change champion networks across business functions.
• Support the rollout of new digital experiences, case management, claims, policy servicing, reporting, and automation capabilities.
• Design and deliver communication, training, and organizational readiness plans.
• Define future-state operating models and identify capability development needs.
• Assess business readiness and provide recommendations ahead of major releases and go-live events.
• Measure adoption, track change success metrics, and implement continuous improvement actions.
• Support AI and automation initiatives by helping teams adapt to evolving roles, responsibilities, and workflows.

Profile

• Proven experience leading organizational change initiatives within large-scale technology, digital, or business transformation programs.
• Strong expertise in change strategy development, stakeholder engagement, training, communications, and readiness planning.
• Demonstrated success influencing executive leaders and managing complex stakeholder environments.
• Experience working across global organizations with both regional and enterprise-level priorities.
• Strong understanding of change management methodologies such as Prosci ADKAR or similar frameworks.
• Experience supporting Agile, Waterfall, or hybrid delivery models.
• Excellent communication, facilitation, and relationship-building skills.
• Relevant degree and/or equivalent professional experience.

Location: New York City, NY

Working Model: Hybrid, 2-3 days per week in Downtown Manhattan

Job Offer

Pay Rate: $65-$75 per hour

Employment Type: Contract-to-Hire

Opportunity to lead a highly visible, multi-year transformation program.

Exposure to executive leadership and global stakeholders.

Work on cutting-edge initiatives involving AI, automation, customer experience, and process transformation.

Strong potential for long-term career growth within a rapidly evolving global organization.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.