Senior Change Management Associate

Connect Search, LLC; Chicago (IL); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

401(k) match

Bonus: 10% of base salary

Job summary

The Senior Change Management Associate will support technology, process, and organizational transformation initiatives across a large investment-management organization in Chicago. This role goes beyond traditional project management, crafting communication, training, and adoption resources for successful transitions.

You'll translate complex systems into user-friendly materials and collaborate across technology, communications, training, and business teams to deliver hands-on change content for

Qualifications

• Bachelor's degree required.
• 3+ years of experience in change management, organizational transformation, technology implementation, training, communications, instructional design, or a closely related field.
• Experience supporting technology or business-process implementations and helping employees transition to new ways of working.
• Strong ability to develop polished written communications, training resources, presentations, and process documentation.
• Comfortable translating technical or complicated information into materials that are easy for end users to understand.
• Experience conducting stakeholder interviews or needs assessments and converting findings into actionable change plans.

Responsibilities

• Meet with business stakeholders to understand upcoming technology and process changes and determine how different employee populations will be affected.
• Translate stakeholder feedback into tailored adoption plans that address communication, training, and employee-readiness requirements.
• Create structured change strategies designed to move employees successfully from existing workflows to new systems and processes.
• Develop user-friendly materials that simplify complicated workflows and explain what is changing, why it matters, and how employees should operate going forward.
• Design visual process documentation that clearly illustrates current and future-state workflows.
• Produce digital learning resources such as instructional videos, interactive materials, reference guides, and other self-service training content.
• Build and maintain resources throughout implementation and continue refining materials after launch based on employee needs and feedback.
• Use digital adoption technology to provide employees with practical, in-workflow guidance as new tools and processes are introduced.
• Evaluate emerging technology and determine how new capabilities can improve training delivery, communication, and employee adoption.
• Test new systems and workflows firsthand to understand functionality and develop accurate instructional content.
• Investigate user or technology issues that could interfere with adoption and coordinate with internal technology teams or external vendors to resolve them.
• Partner with project leaders and business sponsors to anticipate resistance, identify adoption risks, and develop appropriate mitigation strategies.
• Develop communication plans and messaging that create awareness and help employees understand the business rationale behind organizational changes.
• Facilitate training sessions for employees with different levels of technical knowledge and functional experience.
• Monitor adoption after implementation and use employee feedback and available data to identify areas requiring additional communication or reinforcement.
• Support multiple transformation initiatives simultaneously while maintaining consistent standards across change-management deliverables.
• Continuously evaluate existing change-management practices and recommend ways to make future implementations more effective.
• Apply AI and other emerging productivity tools thoughtfully when developing materials, conducting analysis, or supporting change initiatives.

Skills

Change management

Organizational transformation

Training content development

Communication skills

Instructional design

Stakeholder interviews

Digital adoption tools

Education

Bachelor's degree

Job description

• Our client is a large, global alternative investment manager. The organization has experienced significant growth and continues to invest heavily in technology, systems, and infrastructure. The Change Management team helps employees successfully adopt new technology, processes, and ways of working as the organization continues to evolve.
• $90,000–$115,000 base salary + 10% bonus
• 401(k) match

Position Overview

• The Senior Change Management Associate will support technology, process, and organizational transformation initiatives across a large investment-management organization.
• This is not a traditional project-management or communications-only position. The individual will work directly with business stakeholders to understand how upcoming changes affect employees and then build the communication, training, process documentation, and adoption resources necessary to make those transitions successful.
• The position is particularly well suited for someone who enjoys translating complicated systems and processes into straightforward, user-friendly materials while working across technology, communications, training, and business teams. The underlying position specifically emphasizes hands-on development of change, communication, and training content for system and process implementations.

Key Responsibilities

• Meet with business stakeholders to understand upcoming technology and process changes and determine how different employee populations will be affected
• Translate stakeholder feedback into tailored adoption plans that address communication, training, and employee-readiness requirements
• Create structured change strategies designed to move employees successfully from existing workflows to new systems and processes
• Develop user-friendly materials that simplify complicated workflows and explain what is changing, why it matters, and how employees should operate going forward
• Design visual process documentation that clearly illustrates current and future-state workflows
• Produce digital learning resources such as instructional videos, interactive materials, reference guides, and other self-service training content
• Build and maintain resources throughout implementation and continue refining materials after launch based on employee needs and feedback
• Use digital adoption technology to provide employees with practical, in-workflow guidance as new tools and processes are introduced
• Evaluate emerging technology and determine how new capabilities can improve training delivery, communication, and employee adoption
• Test new systems and workflows firsthand to understand functionality and develop accurate instructional content
• Investigate user or technology issues that could interfere with adoption and coordinate with internal technology teams or external vendors to resolve them
• Partner with project leaders and business sponsors to anticipate resistance, identify adoption risks, and develop appropriate mitigation strategies
• Develop communication plans and messaging that create awareness and help employees understand the business rationale behind organizational changes
• Facilitate training sessions for employees with different levels of technical knowledge and functional experience
• Monitor adoption after implementation and use employee feedback and available data to identify areas requiring additional communication or reinforcement
• Support multiple transformation initiatives simultaneously while maintaining consistent standards across change-management deliverables
• Continuously evaluate existing change-management practices and recommend ways to make future implementations more effective
• Apply AI and other emerging productivity tools thoughtfully when developing materials, conducting analysis, or supporting change initiatives

Qualifications

• Bachelor's degree required
• Approximately 3+ years of experience in change management, organizational transformation, technology implementation, training, communications, instructional design, or a closely related field
• Experience supporting technology or business-process implementations and helping employees transition to new ways of working
• Strong ability to develop polished written communications, training resources, presentations, and process documentation
• Comfortable translating technical or complicated information into materials that are easy for end users to understand
• Experience conducting stakeholder interviews or needs assessments and converting findings into actionable change plans
• Familiarity with digital adoption or employee-learning technology is valuable