Senior Change Management & SAP Training Lead

EY; San Francisco (CA); Hybrid; USD 101,000 - 166,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k) plans

Paid time off

Job summary

EY is seeking a Senior in People Consulting to design and deliver high-quality SAP training content for large-scale transformations. You will lead end-to-end content development, translating systems changes into practical learning experiences that drive user readiness and adoption.

You will collaborate with SMEs and change leads, ensure business readiness, and contribute to Train-the-Trainer activities while navigating a hybrid client environment across multiple engagements.

Qualifications

• Bachelor's degree in related field of business, HR, or Psychology
• 3-5+ years of experience in learning design, training development, or change management
• Experience supporting SAP implementations (preferably SAP S/4HANA)
• Strong instructional design expertise across ILT, Reference Guides and digital learning
• Ability to translate complex system/process concepts into clear, user-friendly content
• Experience collaborating with cross-functional stakeholders and SMEs
• Willingness to travel and work in a hybrid environment with ~3 days/week at client site or EY office

Responsibilities

• Design and develop end-user training materials, including ILT, WBT, simulations, and job aids
• Translate business process documentation and change impacts into structured, role-based learning content
• Create engaging, practical learning experiences that enable SAP transactions and processes in the future state
• Apply adult learning principles and blended learning approaches to optimize knowledge retention and user adoption
• Partner with SMEs and stakeholders to validate content accuracy and relevance
• Facilitate sessions to refine content and drive alignment across workstreams
• Ensure training content supports business readiness and minimizes deployment disruption
• Contribute to Train-the-Trainer (TTT) preparation and knowledge transfer activities

Skills

Instructional design

Stakeholder management

Change management

Learning strategy

Education

Bachelor's degree

Tools

SAP S/4HANA

Articulate Rise

Synthesia

Copilot

Job description

EY is seeking a Senior in People Consulting to design and deliver high-quality SAP training content for large-scale transformations. You will lead end-to-end content development, translating systems changes into practical learning experiences that drive user readiness and adoption.

You will collaborate with SMEs and change leads, ensure business readiness, and contribute to Train-the-Trainer activities while navigating a hybrid client environment across multiple engagements.