Senior Change Lead: AI-Driven Work Redesign

FIS; Jacksonville (FL); On-site; USD 126,000 - 214,000; Full time

Benefits offered by this job

Internal career growth opportunities

Opportunities to innovate in fintech

Inclusive and diverse team atmosphere

Professional and personal development

Resources to contribute to your commun

Job summary

FIS is seeking a Change Manager Senior Lead to guide enterprise change as AI reshapes how work is done. You will design repeatable capabilities to redesign work around AI, automation and new ways of working, ensuring adoption at scale across leaders and teams.

In this role you will determine what changes mean for stakeholders, build readiness and learning strategies, and embed human-in-the-loop governance to balance automation with oversight. Join us to shape fintech's future.

Qualifications

• Experience executing large-scale enterprise change programs.
• Experience supporting technology programmes, digital products or technology-enabled transformation.
• Practical understanding of how AI, automation and agents change work, roles, skills, behaviors and decisions.
• Ability to push boundaries and turn creative ideas into executable plans.

Responsibilities

• Lead large-scale enterprise change initiatives connected to AI-enabled work redesign, from early pilots through enterprise scale
• Take the agreed work and workforce changes as inputs and assess their implications for leaders, employees, stakeholders, behaviors, controls and ways of working
• Own the change strategy, sponsorship model, stakeholder engagement, readiness, communications, leader enablement, employee engagement, and learning and transition support
• Work closely with the function, Workforce Architects, Product, Technology and Business Partners from discovery through launch so adoption is built into the solution, not added at the end
• Identify readiness risks and resistance early, and design proportionate interventions that help the new work and workforce model become embedded and sustained
• Establish adoption baselines, measure adoption and behavioral change, and identify barriers after launch
• Feed adoption evidence and operational learning back to the function and Workforce Architects to improve the work and workforce design
• Use AI to synthesize stakeholder input and develop change-impact assessments, communications, learning materials and leadership briefings. Validate accuracy, tone, audience needs and organisational context before sharing
• Equip teams to prompt effectively, critically review AI outputs and apply human-in-the-loop responsibilities, including when to intervene, obtain approval or escalation
• Develop reusable change patterns and operationalize a work-redesign change-management playbook
• Challenge incremental thinking and help leaders imagine fundamentally different ways of working

Skills

Change management

Stakeholder management

Executive communication

AI-driven transformation

Facilitation

Ambiguity tolerance

Learning & adoption

Collaboration with product/tech

Job description

FIS is seeking a Change Manager Senior Lead to guide enterprise change as AI reshapes how work is done. You will design repeatable capabilities to redesign work around AI, automation and new ways of working, ensuring adoption at scale across leaders and teams.

In this role you will determine what changes mean for stakeholders, build readiness and learning strategies, and embed human-in-the-loop governance to balance automation with oversight. Join us to shape fintech's future.