AI-Driven Workforce Architect Lead

FIS INC (OLD FIS); Jacksonville (FL); On-site; USD 156,000 - 265,000; Full time

Benefits offered by this job

Internal career growth

Fintech innovation

Inclusive team atmosphere

Professional development

Community involvement

Job summary

FIS is seeking a Workforce Architect Principal in Jacksonville, FL, to lead workforce translation for technology-enabled transformation and AI-driven redesigns. You will map future work to roles, skills and capacity, guiding leaders on workforce decisions and organizational structure.

You will apply design thinking and product/technology experience to develop evidence-based scenarios, partner across functions, and sustain the workforce translation methodology across the enterprise.

Qualifications

• Experience in product development, service design or tech transformation.
• Ability to apply AI/automation concepts to real work.
• Strong prompting and analytical reasoning with evidence-based outputs.
• Experience leading discovery and decision-making with senior stakeholders.

Responsibilities

• Translate future state into implications for roles, skills and structure.
• Develop evidence-based workforce scenarios and recommendations.
• Influence design and investment decisions early in projects.
• Review work processes and redesign using structured discovery.
• Identify where automation or AI augments human effort while preserving ownership.

Skills

Product management

Design thinking

AI fluency

Executive influence

Tools

Workflow platforms

Process mining

Job description

FIS is seeking a Workforce Architect Principal in Jacksonville, FL, to lead workforce translation for technology-enabled transformation and AI-driven redesigns. You will map future work to roles, skills and capacity, guiding leaders on workforce decisions and organizational structure.

You will apply design thinking and product/technology experience to develop evidence-based scenarios, partner across functions, and sustain the workforce translation methodology across the enterprise.