Senior CEx Program Manager – Hyperscale Data Center

Corning Inc.; Charlotte (NC); On-site; USD 138,000 - 189,000; Full time

Benefits offered by this job

Bonuses and long-term incentives

Company-paid pension

401(k) matching

Health, dental, vision benefits

Paid parental leave

Paid time off

Employee recognition program

Job summary

Corning Inc. in Charlotte, NC is seeking a Senior Program Manager to provide strategic account management for a Hyperscale Data Center customer.

You will lead cross-functional teams across Supply Chain, Manufacturing, Engineering and Finance, and drive continuous improvement using data analytics and dashboards. The role requires 10+ years in account or program management with strategic accounts, strong presentation skills, and customer engagement experience.

Qualifications

• 4-year degree & 10+ years of account or program management experience working with strategic accounts
• Experience engaging with diverse organization levels of experience (from entry level to experienced)
• Experience driving organization change (people, process, technology)
• A working knowledge of how to strategically and financially evaluate opportunities and corresponding ability to communicate recommendations
• Strong data mining and analytical skills required to build confidence in data communicated to leadership and with customers (SAP, SFDC, RESCUE, Power BI Data Visualization…)
• Presentation skills – executive level packaging and experience presenting to OCO and COC leadership
• Direct customer engagement experience - presenting, negotiating, and/or training on strategic platforms
• Proven ability to identify and lead improvement initiatives that deliver process efficiencies and deliver a best-in-class customer experience
• Knowledge of data center infrastructure, fiber optic cabling, deployment, or similar technical product environments.
• Experience with stocking strategies, forecasting, supplier scorecards, logistics, or international trade operations.
• Experience creating dashboards, workflows, reports, or models that improve visibility, accountability, cost, speed, quality, or reliability.

Responsibilities

• Provide program management support for one of our Hyperscale Data Center customers.
• Program management includes account program team leader, customer facing commercial business review topics, customer/internal reporting, internal executive oversight, Blackbook planning, and long-range planning.
• Leverage strategic platforms, automation and digital capabilities to reduce effort and improve service to delight our customers.
• Support contract negotiations; track monthly progress against the existing contract to manage price break timing.
• Assume ownership on subset of orders/products/projects that require higher touch points than standard products.
• Manage and oversee the CEx Program Specialists’ daily operations and responsibilities. This includes ownership of onboarding and training new hires, people and career development, team effectiveness and cohesion, and performance management.
• Be a proven continuous improvement leader. Identify and initiate action plans, as well as implementing process improvements. Develop continuous improvement mindset within the team.

Skills

Account management

Program management

Cross-functional leadership

Data analysis

Power BI

SAP

SFDC

RESCUE

Data visualization

Presentation skills

Customer engagement

Process improvement

Data center knowledge

Forecasting

Logistics

Education

Bachelors degree

Tools

SAP

SFDC

RESCUE

Power BI

Job description

Corning Inc. in Charlotte, NC is seeking a Senior Program Manager to provide strategic account management for a Hyperscale Data Center customer.

You will lead cross-functional teams across Supply Chain, Manufacturing, Engineering and Finance, and drive continuous improvement using data analytics and dashboards. The role requires 10+ years in account or program management with strategic accounts, strong presentation skills, and customer engagement experience.