Senior Certification Operations Leader - Remote

Addison Group; Chicago (IL); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Remote with Monthly Meetings

Job summary

Addison Group in Chicagoland is seeking a Senior Manager of Certification Operations to oversee day-to-day operations of a professional certification program. You will lead a team, manage vendor relationships, and drive reporting and process improvements for a high-quality candidate experience.

The role requires collaboration with cross-functional teams, strong analytics, and experience with AMS/LMS systems.

Qualifications

• Bachelor's degree required.
• Minimum of 3 years of experience in certification operations, operations management, association management, or a related field.
• At least 1 year of direct supervisory or people management experience.
• Strong analytical skills with experience interpreting data and creating reports.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Experience working with CRM, Association Management Systems (AMS), Learning Management Systems (LMS), or similar databases.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proven problem-solving abilities and attention to detail.

Responsibilities

• Lead and mentor a team with coaching, performance management, and development.
• Oversee daily operations of certification and education programs; ensure exceptional service.
• Serve as escalation point for operational issues and implement solutions.
• Monitor program performance, analyze data, and prepare reports for decisions.
• Maintain certification records, learner information, and reporting within AMS/LMS systems.
• Oversee certification fulfillment, exam scheduling, credential maintenance, and online learning platform operations.
• Build and maintain relationships with vendors; monitor service levels and resolve issues.
• Coordinate projects, maintain documentation, and support process improvements.
• Review policies and educational materials for accuracy and consistency.
• Partner with internal departments on launches, technology enhancements, and initiatives.
• Monitor customer feedback and identify improvements to the certification experience.

Skills

Analytical skills

Strong communication

Organizational skills

People management

CRM/AMS/LMS experience

Microsoft Excel

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Addison Group in Chicagoland is seeking a Senior Manager of Certification Operations to oversee day-to-day operations of a professional certification program. You will lead a team, manage vendor relationships, and drive reporting and process improvements for a high-quality candidate experience.

The role requires collaboration with cross-functional teams, strong analytics, and experience with AMS/LMS systems.