Certifications Program Manager — Scale Global Team (Hybrid)

Gohighlevel; Dallas (TX); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Gohighlevel is looking for a Manager, Certifications in Dallas. This hybrid position involves leading and scaling their global user certification program while ensuring operational excellence and integrity. A data-driven leader with strong communication skills, you will manage a remote team and improve certification processes.

The ideal candidate should have extensive experience in customer training and certification operations, especially with HighLevel. Responsibilities include directing certification initiatives, managing proctoring processes, and collaborating with product teams.

Qualifications

• 8+ years of experience in relevant fields.
• 5+ years in customer training or certification operations.
• 1+ years using HighLevel, achieving Certified Admin status.

Responsibilities

• Manage a remote team of Certification Specialists.
• Oversee certification pipeline and exam results.
• Implement and improve certification systems and processes.

Skills

Leadership

Problem-solving

Technical expertise

Project management

Conflict resolution

Communication skills

Education

High School Diploma or equivalent

Bachelor's degree in relevant field

Tools

Online learning management systems

Proctoring software

Job description

Gohighlevel is looking for a Manager, Certifications in Dallas. This hybrid position involves leading and scaling their global user certification program while ensuring operational excellence and integrity. A data-driven leader with strong communication skills, you will manage a remote team and improve certification processes.

The ideal candidate should have extensive experience in customer training and certification operations, especially with HighLevel. Responsibilities include directing certification initiatives, managing proctoring processes, and collaborating with product teams.