Senior Certification Program Operations Lead

Stryker Corporation; Murray (UT); On-site; Confidential; Full time

Job summary

Stryker Corporation is seeking a Senior Manager, Certification Program Operations to lead certification programs and strengthen operational consistency across the Certification Department.

The role oversees program development through maintenance, builds repeatable frameworks for exam development, publication controls, and governance. Collaboration with SMEs, psychometrics, and vendors is essential to ensure exam readiness and regulatory alignment.

Qualifications

• Master's degree or higher in education, assessment, business, organizational leadership, workforce development, program management, technical training, psychometrics, or related field.
• Significant experience in certification, credentialing, assessment, workforce development, technical training, or high-stakes examination programs.
• Ability to manage complex programs involving multiple stakeholders, deadlines, dependencies, and cross-functional teams.
• Working knowledge of exam-development processes, including job/task analysis, blueprints, item development, form development, standard setting, exam maintenance, publication readiness, and change control.
• Experience working with subject matter experts, committees, boards, task forces, advisory groups, or similar governance bodies.
• Ability to interpret assessment and exam-performance information at an operational level and translate findings into program action.
• Familiarity with ISO/IEC 17024, ANAB, NCCA, or similar accreditation standards preferred.
• Strong project management, risk management, documentation, process improvement, and executive communication skills.
• PM P, ICE-CCP, or similar credential preferred

Responsibilities

• Lead certification program development from creation through maintenance and renewal.
• Coordinate written and practical exam development, item-bank, publications, and implementations.
• Develop program-health dashboards, action-item trackers, and release-readiness tools.
• Identify gaps in processes and implement practical improvements across the program.
• Ensure continuity planning and reduce single points of failure through better documentation and handoffs.
• Coordinate cross-functional work across psychometrics, content development, committees, operations, quality management, and vendors.
• Escalate blockers to protect exam quality, delivery, candidate experience, and accreditation readiness.

Skills

Project management

Risk management

Documentation

Process improvement

Executive communication

Education

Master's degree or higher in education, assessment, business, organizational leadership, workforce development, program management, technical training, psychometrics, or a related field

Job description

Stryker Corporation is seeking a Senior Manager, Certification Program Operations to lead certification programs and strengthen operational consistency across the Certification Department.

The role oversees program development through maintenance, builds repeatable frameworks for exam development, publication controls, and governance. Collaboration with SMEs, psychometrics, and vendors is essential to ensure exam readiness and regulatory alignment.