Senior Catering Director: Elite Events & Team Lead

Compass Group USA; Waltham (MA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Chartwells Higher Education is seeking a Senior Catering Director to maintain cost and quality standards, maximize profits, and lead a team serving clients directly. You will recruit, train, and oversee staffing, fostering strong relationships with staff and the client while integrating catering with the facility plan.

You will coordinate with regional directors, supervise service levels, and ensure consistent, high-quality catering for events at client sites, upholding Compass Group standards.

Qualifications

• Bachelor's degree is preferred or equivalent professional experience
• Strong knowledge of food, industry trends and fine dining points of service
• A minimum of4-6 years of experience inmanaging catering events
• The ability to supervise food service and clean up is also essential
• TIPs certification required
• ServSafe certification recommended
• Superior quantitative, oral and written communications and problem-solving/strategizing skills
• Excellent overall computer skills with advanced knowledge of Excel and PowerPoint
• Proactive mindset to anticipate and support changes in our business
• Conformity to the highest standards of personal integrity and ethical behavior
• Exceptional customer service abilities

Responsibilities

• Work directly with the Service Managers in other regions as well as all regional Catering Directors to ensure all catering events are carried out according to the standards of the company and client.
• Ensure high levels of customer service are executed for each event.
• Interview, hire, train, as well as assist with scheduling allbutlers and captains within the local staffing pool.
• Conduct orientation for all Catering Directors/Managers regarding Company standards of service
• Handle and resolve all employee relations issues with the partnership of the team
• Execute all coaching, counseling and follow up training for all employees according to Company Policies and Procedures in partnership with the Director, Staffing Services.
• Performs related duties and special projects as assigned
• Supports Catering Directors and Managers with staffing budgets and maintains financial accountabilities as it relates to service

Skills

Customer service

Communication skills

Problem solving

Proactive mindset

Education

Bachelor's degree (preferred) or equivalent

Tools

Excel

PowerPoint

Job description

Chartwells Higher Education is seeking a Senior Catering Director to maintain cost and quality standards, maximize profits, and lead a team serving clients directly. You will recruit, train, and oversee staffing, fostering strong relationships with staff and the client while integrating catering with the facility plan.

You will coordinate with regional directors, supervise service levels, and ensure consistent, high-quality catering for events at client sites, upholding Compass Group standards.