Senior Casualty Claims Specialist (Litigated Auto/Home)

Liberty Mutual Fire Insurance Co.; Chandler (AZ); Hybrid; USD 75,000 - 95,000; Full time

Job summary

Liberty Mutual is hiring a Senior Claims Specialist for the Personal Lines Casualty team. The role focuses on managing attorney-represented auto and homeowner bodily injury claims, with hybrid on-site and remote options based on distance from a Liberty Mutual Claims office.

The position operates on Pacific or Mountain time, requires strong communication, analytical, and negotiation skills, and involves trials, subrogation opportunities, and interaction with policyholders and counsel.

Qualifications

• Strong written and oral communications required.
• Good interpersonal, analytical, investigative, and negotiation skills.
• Customer service experience preferred.
• Bachelor's degree or equivalent experience and 12-18 months of directly related experience.
• Ability to obtain proper licensing as required.
• Applicants residing in WA, CA, or DC are not eligible at this time.

Responsibilities

• Manages, investigates, and resolves claims within prescribed authority levels.
• Investigates coverage, liability, damages, and settlements; refers to SIU as needed.
• Prepares for and attends trials, hearings, and conferences; reports status to Home Office and local management.
• Confers with trial counsel and prepares trial reports.
• Communicates with policyholders, witnesses, and claimants to gather information and advise on action.
• Responds to inquiries and status reports; ensures reserves are adequate.
• Responsible for security of financial processing of claims and files.
• Updates files and provides comprehensive reports; manages outside and in-house counsel billing.
• Training and attendance are mandatory for success.

Skills

Communication skills

Interpersonal skills

Negotiation

Customer service

Education

Bachelor's degree or equivalent experience

Job description

Liberty Mutual is hiring a Senior Claims Specialist for the Personal Lines Casualty team. The role focuses on managing attorney-represented auto and homeowner bodily injury claims, with hybrid on-site and remote options based on distance from a Liberty Mutual Claims office.

The position operates on Pacific or Mountain time, requires strong communication, analytical, and negotiation skills, and involves trials, subrogation opportunities, and interaction with policyholders and counsel.