Senior Case Manager & Training Leader

Easter Seals Wisconsin Camps; New Orleans (LA); On-site; USD 70,000 - 100,000; Full time

Job summary

Easter Seals Wisconsin Camps is seeking a at the Supervisor level to lead and mentor Behavioral Health Case Managers (BHCMS) delivering support coordination services. The role includes supervising caseload assignments, conducting regular face-to-face reviews, and ensuring documentation accuracy and compliance across teams.

You will evaluate performance, identify training needs, co-facilitate staff meetings, and collaborate with the Program Director to advance quality outcomes for participants.

Qualifications

• Bachelor’s or Master’s Degree in Social Work or related field and eight (8) years of paid post-degree experience in providing support coordination services; two (2) years must be supervisory experience.
• Must have reliable transportation and willingness to travel during the day to outlying parishes as required.
• Excellent written and verbal communication skills and proficiency with Microsoft Office.

Responsibilities

• Provide training and education related to documentation and service delivery expectations for BHCM.
• Provide and manage caseload assignments for each BHCM under supervision.
• Conduct individual face-to-face sessions with each supervised BHCM to review individual cases regularly.
• Routinely evaluate overall performance of assigned BHCMS through employee evaluation tool to assess quality of job performances and need for improvement.
• Provide ongoing review, assessment, problem-solving, and feedback regarding the delivery of support coordination services through staff meetings, data/report reviews, formal and informal training, and observation.
• Accompany BHCMS on random home and community visits with participants.
• Identify training needs for BHCM (individually and as a group) and arrange for training as indicated.
• Review administrative documentation required of each supervised BHCM for completeness and accuracy (i.e. timesheets and mileage reports).
• Attend and actively participate in management team meetings.

Skills

Problem Solving

Monitoring

Planning

Coordination

Action Orientation

Work Commitment

Oral and Written Communication

Building Relationships

Team Playing

Mission Advocacy

Education

Bachelor’s or Master’s in Social Work or related field

Tools

Microsoft Office

Job description

Easter Seals Wisconsin Camps is seeking a at the Supervisor level to lead and mentor Behavioral Health Case Managers (BHCMS) delivering support coordination services. The role includes supervising caseload assignments, conducting regular face-to-face reviews, and ensuring documentation accuracy and compliance across teams.

You will evaluate performance, identify training needs, co-facilitate staff meetings, and collaborate with the Program Director to advance quality outcomes for participants.