Senior Case Manager (Participant Support Services)

Goddard Riverside; New York (NY); On-site; USD 53,000 - 58,000; Full time

Job summary

Goddard Riverside seeks a Senior Case Manager (Participant Support Services) in New York, NY to lead a high-need caseload, supervise staff, and advance trauma‑informed practice across the program. The role emphasizes documentation, referrals, and ensuring timely, compassionate client service.

Responsibilities include overseeing program referrals and intake, auditing databases, and coordinating workshops and case conferences while maintaining compliance with regulations.

Qualifications

• Bachelor’s degree in Social Work, Psychology, or closely related field.
• 3–5+ years of case management or social services experience required.
• MSW or LMSW or actively pursuing preferred.
• SIFI certified.
• Experience with trauma-informed care and crisis intervention practices.
• Bi-/multilingual a plus.
• Experience supervising staff and/or interns.

Responsibilities

• Maintain a caseload of up to 40 participants, with direct services and referrals for public benefits, housing, medical, mental health, legal needs.
• Provide individual, group, and walk-in counseling to young adults; crisis intervention as needed.
• Supervise daily operations of the Social Support team; assign caseloads; provide clinical supervision.
• Oversee referrals, intake processes, and participant assignment to program tracks; ensure compliant documentation.
• Audit databases and maintain local referral resources; develop systems to improve services.
• Collaborate to integrate trauma-informed practices and provide related staff training.

Skills

Crisis intervention

Trauma-informed care

Staff supervision

Documentation & audits

Case management

Training & coaching

Education

Bachelor’s degree in Social Work, Psychology, or related field

MSW or LMSW preferred

Tools

Therapeutic Crisis Intervention (TCI)

Job description

# Senior Case Manager (Participant Support Services)Stanley M. Isaacs- Education Workforce - New York, NY 10128## OverviewSalary Range$52,500.00 - $58,000.00 Salary/year## Description**Intro/Program Description:** Goddard Riverside is a well-established Manhattan community-based agency with an annual operating budget of approximately $50 million. Goddard Riverside is one of New York City's leading human service organizations meeting the basic needs of children, youth and families, homeless people, and older adults across Manhattan and New York City.**Purpose of Position:** The Senior Case Manager serves as the central point of contact within the Social Support team for staff and participants. Reporting to the Manager of Participant Supports, the Senior Case Manager carries a caseload of the highest-need participants, supports the supervision of Participant Support Specialists and task manages interns, oversees documentation, database auditing, and workshop and case conference coordination. The Senior Case Manager works closely with the Manager of Participant Supports to integrate trauma-informed practices across the program and to build staff capacity, ultimately ensuring participants receive timely, high-quality, and compassionate support.**Schedule:** Monday-Friday (35 hours per week)**Salary Range:** $52,500-$58,000***Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.***## Role, Responsibilities, and Essential Duties**Role, Responsibilities, and Essential Duties****Case Management & Direct Services — 30%*** Maintain a caseload of up to 40 participants, including cases directly managed and those supported on behalf of Participant Support Specialists and interns.* Provide direct services and referrals to participants for public benefits, housing, medical, mental health, legal, and other needs.* Provide individual, group, and walk-in counseling services to young adults, following all agency standards and procedures.* Provide crisis intervention and stabilization services as needed.* Periodically reassess participant needs and support progress and development by updating action plans.* Monitor cases to ensure client services are delivered in a timely manner.**Team Supervision & Staff Development — 25%*** Supervise the daily operations of the Social Support team, including outreach, initial assessments/reassessments, goal-setting discussions, and task delegation.* Identify and assign appropriate participants to Social Support staff and intern caseloads, with support from the Manager of Participant Supports as needed.* Provide clinical supervision to Social Support staff at least twice monthly.* Provide orientation and training to new staff and interns in collaboration with the Manager of Participant Supports.* Deliver bi-monthly in-service training to Social Support staff on relevant topics and skill areas.* Identify areas for improvement and provide ongoing training and coaching to case management staff, interns, and volunteers, in collaboration with the Manager of Participant Supports.**Program Oversight, Documentation & Quality Assurance — 20%*** Oversee the implementation and management of referrals, intake processes, and assignment of participants to appropriate program tracks.* Monitor and audit databases to ensure timely and sufficient documentation, collaborating with the Manager of Participant Supports to ensure compliance with state and federal regulations.* Maintain and update a database of local referral services to share with staff and participants.* Identify program needs and develop or recommend systems to streamline Social Support services, including drafting policies and procedures as needed.* Monitor outcomes for all case management staff and report directly to the Manager of Participant Supports to inform improvements and adjustments to policies and procedures.* Maintain all required documentation and reports, submitting them in a timely manner.**Clinical Collaboration & Trauma-Informed Practice — 15%*** Ensure the program environment is conducive and welcoming to participants with histories of social and emotional trauma.* Collaborate with the Manager of Participant Supports to integrate trauma-informed practices into services provided to participants, and to provide related training to staff, including Therapeutic Crisis Intervention (TCI) training.* Serve as a point of contact for staff and participants when the Manager of Participant Supports is unavailable.* In collaboration with the Manager of Participant Supports, develop and maintain an extensive resource and referral network for clients.* Upon attainment of LMSW licensure, hold a therapeutic caseload of 3-5 participants and provide mental health counseling under the supervision of the Manager of Participant Supports (LCSW).**Workshops & Case Conference Coordination — 10%*** Develop workshop content with Social Support staff, organize the facilitation schedule, and monitor workshop delivery to participants.* Organize and facilitate the schedule for weekly case conference meetings with staff to address participant progress and provide clinical support.* Identify and participate in quarterly professional development opportunities, subject to approval by the Manager of Participant Supports.**Educational Requirements and Qualifications*** Bachelor’s degree in Social Work, Psychology, or closely related field* 3-5+ years of case management or social services experience required**Preferred Qualifications*** MSW or LMSW or actively pursuing preferred* SIFI certified* Experience with trauma-informed care and crisis intervention practices.* Bi-/multilingual a plus.* Experience supervising staff and/or interns**Knowledge, Skill and Abilities*** Thorough Knowledge: Advanced knowledge of case management practices, trauma-informed care, and crisis intervention techniques, with the ability to advise staff and serve as a resource on these subjects.* General Knowledge: Understanding of public benefits, housing, medical, mental health, and legal referral systems and processes relevant to serving at-risk youth and young adults.* Skills and Abilities: Strong supervisory, coaching, and staff development skills. Ability to audit documentation and databases for compliance with state and federal regulations. Excellent verbal and written communication, workshop facilitation, and crisis de-escalation skills. Ability to write and implement policies and procedures. Demonstrated ability to work collaboratively across a large organization with a diverse group of staff, interns, and participants.**Physical Requirements/Working Conditions*** Environment: office and program site settings, with some community-based interaction.* Emotional demands: regular contact with participants experiencing trauma, crisis, or high-need situations; requires crisis intervention and de-escalation skills.* May serve as point of contact and provide coverage when the Manager of Participant Supports is unavailable.* Stress factors: managing a high-need caseload alongside supervisory, compliance, and reporting responsibilities.* Regular use of computer and database systems for documentation and case management.***We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.******Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.******The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.***