Senior Case Manager (Corner House)

Goddard Riverside Community Center; New York (NY); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Commuter benefits

Flexible Spending Accounts

403B Thrift Retirement Plan

Paid Time Off

Job summary

Goddard Riverside Community Center’s Corner House provides permanent supportive housing and comprehensive on-site services for 34 formerly homeless adults with complex needs. The Senior Case Manager delivers strengths-based case management and supports the Program Director, handling caseloads and program operations.

The role emphasizes coordinating care across medical, psychiatric, and housing services, maintaining records, and guiding tenants through entitlements, while contributing to staff

Qualifications

• Bachelor’s Degree required in related field.
• 3 years of experience in a Social Services setting (Housing preferred).
• Experience with individuals diagnosed with severe mental illness, substance use and/or co-occurring disorder.
• 3 years of Case Management experience with some supervisory experience.

Responsibilities

• Provide case management services to an assigned caseload of 20 clients, including identifying short- and long-term treatment goals and assisting clients in developing and achieving individualized service plans.
• Link clients to appropriate community resources and services, including medical, psychiatric, substance use treatment, housing, legal, and other social service programs.
• Assist clients with applying for, obtaining, and maintaining eligible benefits and entitlements.
• Maintain accurate, timely, and comprehensive case records documenting services provided, client progress, interventions, and outcomes in accordance with agency, regulatory, and funding-source requirements.
• Lead and coordinate meetings with clients, case management staff, and building management as needed to address housing, service, and tenancy-related concerns.
• Coordinate and track medical, psychiatric, and other healthcare appointments between clients and healthcare providers.
• Provide advocacy and support to clients and assist staff in addressing complex client needs and service barriers.

Skills

Crisis intervention

Advocacy

Problem-solving

Conflict-resolution

Documentation

Communication

Multidisciplinary teamwork

Organizational skills

Interpersonal skills

Independence

Relationship building

Spanish fluency

Education

Bachelor’s Degree in related field

Tools

Microsoft Outlook

Microsoft Excel

AWARDS

TMS

Job description

Intro/Program Description: Goddard Riverside’s Corner House provides affordable, permanent supportive housing for 34 previously homeless adults many of whom have mental illness, substance use, and other co-occurring disorders. On-site services include case management, entitlement assistance, medical and psychiatric care, substance use counseling, group activities, recreation, and 24 hour/7 day per week front desk security.Position Summary: To deliver effective case management services using a strengths-based, client-centered approach to formerly homeless adults diagnosed with a severe and persistent mental illness to maintain permanent housing. The Senior Case Manager will provide administrative support to the program director with day to day services/ operations while carrying a caseload.Schedule: Monday-Friday 9:00am-5:00pm (flexible)Salary Range: $55,000-$60,000Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.Roles, Responsibilities and Essential Duties1) Client serviceProvide case management services to an assigned caseload of 20 clients, including identifying short- and long-term treatment goals and assisting clients in developing and achieving individualized service plans.Link clients to appropriate community resources and services, including medical, psychiatric, substance use treatment, housing, legal, and other social service programs.Assist clients with applying for, obtaining, and maintaining eligible benefits and entitlements.Assist clients in understanding and complying with building rules, policies, and procedures to support housing stability and maintain residency.Maintain accurate, timely, and comprehensive case records documenting services provided, client progress, interventions, and outcomes in accordance with agency, regulatory, and funding-source requirements.Complete case notes, service plans, assessments, and other required documentation using the agency's electronic database.Lead and coordinate meetings with clients, case management staff, and building management as needed to address housing, service, and tenancy-related concerns.Coordinate and track medical, psychiatric, and other healthcare appointments between clients and healthcare providers.Accompany and escort clients to appointments, community activities, and outdoor events when necessary, taking the tenants on trips including providing support during periods of reduced staffing.Provide culturally responsive crisis intervention, advocacy, supportive counseling, and service coordination to clients.Develop and maintain professional relationships with healthcare providers, community organizations, legal services, and other service providers to support client needs.2) Administrative DutiesAssist the Program Director with the orientation and training of newly hired social service staff.Conduct monthly case record audits and provide feedback regarding documentation compliance and quality.Participate in tenant intake and admission meetings and assist with the assessment and transition of new tenants into the program.Attend external meetings and develop and maintain community linkages in the absence of the Program Director.Serve as the senior staff member and provide operational support in the Program Director's absence.Assist with the coordination of program activities, community referrals, and supportive services.Provide guidance, consultation, and support to members of the case management team.Participate in ongoing professional development and educational opportunities and share relevant educational resources with staff.Develop and maintain ongoing referral relationships with partner organizations and providers within the healthcare, legal, behavioral health, housing, and social service systems.Provide advocacy and support to clients and assist staff in addressing complex client needs and service barriers.3) Corner House team member responsibilitiesParticipate as an active member of the Corner House team.Attend staff meetings, case conferences, training programs, and individual and group supervision meetings.Attend Incident Review Committee meetings in the absence of the Program Director.Collaborate with staff to develop, maintain, and regularly update an active community resource directory.Conduct apartment inspections in conjunction with building management and appropriate program staff.Collaborate with building management and social service staff to address tenant concerns, apartment conditions, safety issues, and housing stability.4) Other duties as required in accordance with agency polices and funding source requirementsPerform other duties and responsibilities as assigned by the Program Director or designee in accordance with agency policies, procedures, applicable regulations, and funding-source requirements.Qualifications/Educational RequirementsBachelor’s Degree required in related field.3 years of experience in a Social Services setting (Housing preferred)Experience working with individuals diagnosed with severe and persistent mental illness, substance abuse and/or co-occurring disorder3 years of Case Management experience with some supervisory experienceSkills, Knowledge and AbilitiesExcellent organizational, interpersonal, oral, and written communication skills.Ability to work independently while functioning effectively as part of a multidisciplinary team.Ability to prioritize completing responsibilities, meet deadlines, and maintain accurate documentation.Strong crisis intervention, advocacy, problem-solving, and conflict-resolution skills.Knowledge of community-based healthcare, behavioral health, housing, and social service resources.Ability to establish and maintain effective working relationships with clients, staff, providers, community partners, and building management.Demonstrated ability to work respectfully and effectively with individuals from diverse cultural, socioeconomic, and personal backgrounds.Spanish fluency is a plus.Computer Skills: To perform this job successfully, an individual should be:Demonstrate proficiency in Microsoft Outlook and Microsoft ExcelUse electronic case management documentation systemsDemonstrate proficiency in or the ability to learn agency databases systems, including AWARDS and TMSMaintain accurate electronic records and complete required documentation within established timelinesPhysical RequirementsAbility to walk and travel throughout New York City to escort or accompany clients to medical, social service, and community appointmentsMay occasionally work in the kitchen or other common areas during program activities and groupsRegular visits to client apartments are requiredWork may involve interaction with clients experiencing behavioral health and substance use. Or housing-related challengesLocal 74Medical/Dental/VisionLife Insurance/Commuter benefits/Flexible Spending Accounts403B Thrift Retirement Plan15 Annual Sick Days12 Agency Closures20 Days or 4 weeks of Paid Time off and additional week (5) days after 5 years of employmentTotal of more than 6 weeks (a month and half) of paid time offWe are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizationsGoddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.