Aging Services Case Manager (West 88 St OAC)

Goddard Riverside Community Center; New York (NY); On-site; USD 47,000 - 51,000; Full time

Benefits offered by this job

Medical/Dental/Vision

EAP/Commuter benefits

403B Plan

Sick days

Job summary

Goddard Riverside Community Center in New York, NY is hiring a Case Manager to provide individualized services to seniors, helping them access benefits, health care, and community programs.

The role includes home visits, outreach, and collaboration with families and local agencies to promote independence and safety. Applicants should have a Bachelor of Social Work or 2 years of case management experience; bilingual is a plus.

Qualifications

• Bachelor's degree in Social Work or related field or 2 years of case management experience.
• Bilingual English/Spanish is a plus.
• Ability to handle confidential information with discretion.

Responsibilities

• Participate in staff meetings, case conferences, supervision, training, and outreach to increase participation.
• Ensure timely response and follow-up to referrals.
• Help participants access social services, wellness education, and recreation activities.
• Develop individualized service plans with goals and regular reassessment.
• Maintain a directory of community resources and partner agencies.
• Submit weekly dashboards and service logs with outcomes.

Skills

Bilingual (English/Spanish)

Strong verbal and written comm.

Confidentiality

Interpersonal skills

Education

Bachelor of Social Work or Human Services

2 years case management experience

Tools

Microsoft Word

Excel

Outlook

Job description

Job Details

Job Location: Senior Center - New York, NY 10024

Salary Range: $47,114.17 - $51,459.66 Salary/year

Position Summary

The Case Manager provides individualized services to enable seniors to live independently. The Case Manager works with residents, their families, and support systems to access any additional services that promote healthy, safe, and meaningful lives. Specific services include assistance with applications and recertifications for benefits, including Medicare, Medicaid, long-term care, SNAP, HEAP, accessing Food Resources, referrals and providing connections to medical care, in-home care, and legal services. The Case Manager also provides friendly visits, home visits, and telephone reassurance calls.

Schedule

35 hours per week

Salary Range: $47,114.17-$51,459.66

Roles, Responsibilities and Essential Duties

• Participate in staff meetings, interdisciplinary case conferences, supervision, training, and assist with outreach efforts to increase participation through new registrations and reassessments.


• Ensure timely response and follow-up to referrals made.


• Ensure participants gain access to and opportunities for a whole range of social services, wellness education, socialization, arts and culture, and recreation activities through the programming for the Older Adult Programs.


• Plan and implement a group for members.


• Develop professional provider relationships with older adults, their families, and caretakers guided by standards of professional social work practice. This will include counseling, crisis intervention, follow-up reassurance phone calls, advocacy, information/referral, and in-office meetings.


• Develop an individualized service plan, with mutually agreed-upon goals and objectives, and reassess on a regular and consistent basis.


• Develop, maintain, and continually update a directory of supportive services and agencies available to residents within the local community


• Advocates for clients’ rights, entitlements, and other benefits. Develop and foster strong relationships with consultants, community partners, and government agencies.


• Submit weekly Dashboard and Service Log reports that detail activities, including statistics and data on client outcomes. Prepare documentation (assessments, case logs, case notes, etc.) as stipulated by contractual and agency standards and procedures. Complete case notes and log outcome measurement data


• Work with supervisors in conjunction with the NYC Department for the Aging, New York State Office for the Aging, and Isaacs-Goddard Riverside to ensure that the appropriate processes for staff comply with personnel policies and procedures


• Provides case assistance services to seniors 60+


• Develops care plans to promote client self-determination; to assist seniors with staying in the community; and to promote healthy and independent aging.


• Conduct psychosocial registration assessments and makes referrals as appropriate.


• Conduct outreach to potential members and engage members with low attendance


• Assists with Benefit and Entitlement applications, recertifications, or makes appropriate referrals for additional assistance and services.


• Provides supportive counseling to seniors and their families.


• Makes referrals to mental health agencies as appropriate.


• Assists with social action and advocacy initiatives.


• Prepares documentation (assessments, case logs, case notes, etc.) as stipulated by contractual and agency standards and procedures.


• Prepare reports, as required.


• Plans and implement groups/ support groups in the older adult center to meet the evolving needs of the aging population


• May be assigned to handle more involved cases


• Performs other duties as required.

Qualifications/Education/Skills/Experience

• Bachelor of Social Work or Human Services, or 2 years of experience working in case management.


• Working with older adults is highly preferred


• Bilingual, English/Spanish is preferred.


• Ability to handle confidential information with discretion


• Ability to work some flexible hours (e.g., evenings, weekends, cooling center during the summer months Thanksgiving or Christmas Holiday)


• Working knowledge of community resources and service providers to older adults.


• Ability to work effectively with culturally, economically, and educationally diverse populations.


• Ability to form positive interpersonal relations in dealing with a wide range of staff as well as external contacts


• Strong verbal, written, technological, and interpersonal communication skills


• Demonstrated knowledge of working with the elderly and knowledge of the process and issues of aging, including disability, mental health, and abuse issues. Must be flexible in dealing with others.


• Computer literacy, including the ability to use Microsoft Word, Excel, and Outlook

Employee Benefits

• Medical/Dental/Vision


• Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts


• 403B Thrift Retirement Plan


• 12 Annual Sick Days


• 12 Agency Holidays


• 20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment


• Total of more than 6 weeks (a month and half) of paid time off

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identityor any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.