Senior Case Manager, Employment & Training Programs

City of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 56,000 - 68,000; Full time

Job summary

The City of Pittsburgh is hiring a senior case manager for the EARN Employment and Training Program, performing intake, referrals, and follow-up with participants. You will handle complex case management, recordkeeping, and coordination with DHS partners to advance employment goals.

The position requires two years of full-time case management experience in employment or social services and a Bachelor's Degree in a related field, with equivalency options up to six years.

Qualifications

• WORK EXPERIENCE: The application must clearly show two (2) years of full-time professional experience in case management for employment and training or social services programs. ( Less than full-time experience will be calculated on a pro-rated basis. )
• EDUCATION/TRAINING: The application must clearly show a Bachelor's Degree from a fully accredited institution in Social Work, Social Sciences, Human Resources or a related field. ( See NOTE under the General Application Requirements Section above regarding the verification of education/training. )
• EQUIVALENCY: Education/training and/or work experience may be substituted on a year for year basis if the application clearly shows the required number of years to meet the Total Qualifying Requirement for this position (based on the sum of work experience and education/training listed above). The Total Qualifying Requirement is six (6) years. ( See NOTE under the General Application Requirements Section above regarding the verification of education/training ).

Responsibilities

• Develops, reviews and modifies/updates participant service plan making appropriate referrals when necessary.
• Provides intensive case management and support services which may include home and/or training agency visits to welfare recipients with serious employment barriers.
• Case manages and monitors EARN participants through all program components (i.e., intake, training, job placement, job retention, etc.); monitors participant compliance to EARN regulations.
• Identifies personal obstacles participants may encounter during the course of program participation (i.e., job readiness training, vocational training, etc.); assists participants in securing necessary supportive services; assists clients in developing and applying problem solving skills.
• Maintains client contacts and monitors client attendance in program; provides job retention support during first year of employment.
• Acts as client's advocate to the program; conducts on-site school/training agency visits to facilitate program activities.
• Serves as lead integral member of Direct Service Team (DST) with sister agency staff (e.g., Department of Human Services, Job Center, etc.); reviews applicant assessment information with DST to determine if enrollment is in accordance with EARN program goals.
• Participates in case conferences; assists in resolving difficult cases.
• Attends and participates in required DST reconciliation meetings and other staff meetings.
• Advises applicants regarding appropriate training options based on prior education, training and work experience.
• Conducts intake, referral and assignment of eligible applicants to employment and training programs; determines EARN eligibility in accordance with state and federal policy guidelines; performs final verification of applicant eligibility for EARN program participation.
• Organizes, coordinates, and conducts off-site recruitment and eligibility screening sessions.
• Tracks and provides participant progress reports to DST and supervisory staff; classifies, maintains and updates information in participant master file in accordance with Department of Human Services (DHS) regulations.
• Conducts and documents prescribed number of participant contacts; collects participant time sheets; calculates participant incentive payments; initiates support service clarification with DHS staff.
• Maintains records, both manually and by computer; initiates and/or prepares required lists, reports, records, and forms (e.g., service plan, PDF, CDF, EVF, etc.) related to participant status, contractor program activity; obtains contractor and participant signatures on proper forms.
• Coordinates and monitors accuracy of data input regarding client progress in DHS and Department of Labor and Industry Information Systems.
• Acts as a liaison among subcontractors, City Departments, various state and federal agencies, staff units, and program participants, etc., regarding the processing of eligible applicants and program participants; acts as liaison between participants and training programs (e.g., obtain tutor, child care, etc.).
• Performs other related tasks and duties as assigned or required.

Education

Bachelor's Degree in Social Work, Social Sciences, Human Resources or related field

Job description

The City of Pittsburgh is hiring a senior case manager for the EARN Employment and Training Program, performing intake, referrals, and follow-up with participants. You will handle complex case management, recordkeeping, and coordination with DHS partners to advance employment goals.

The position requires two years of full-time case management experience in employment or social services and a Bachelor's Degree in a related field, with equivalency options up to six years.