Employment Case Manager

Tec Centro Capital Region; Harrisburg (Dauphin County); On-site; USD 42,000 - 65,000; Full time

Job summary

Tec Centro Capital Region in Harrisburg is seeking an Employment Case Manager to help individuals obtain and maintain employment. You will conduct intake, assess needs, develop career plans, and provide coaching while addressing barriers like transportation and childcare in partnership with United Way's Workforce Development Program.

The role emphasizes collaborating with employers, tracking progress, and delivering personalized support to diverse job seekers in the local area.

Qualifications

• Associate degree or higher in a related field.
• Experience helping individuals with job placement and support.
• Excellent organizational skills and attention to detail.
• Ability to plan events such as job fairs.
• Strong relationships with local employers and nonprofits.
• Excellent verbal and written communication.
• Proficiency in interviewing and needs assessment.
• Reliable transportation for local travel.
• Spanish language skills highly preferred.

Responsibilities

• Conduct initial participant intake, orientation, interest and skills assessment, and employment/career goal development
• Evaluate participant needs and eligibility to be enrolled in the Workforce Development Program
• Maintain an appropriate caseload and provide individualized case management throughout the participant's enrollment
• Identify barriers that may interfere with training or employment and assist participants in developing strategies to address those barriers
• Develop individualized employment and career plans based on participant interests, skills, experience, and labor-market opportunities.
• Provide job related coaching and support to individuals
• Engage with local community to understand workforce needs and prepare candidates for suitable job opportunities
• Develop relationships with local employers that can help meet the needs of individuals looking for work
• Monitor participant attendance, progress, engagement, and completion of program requirements
• Conduct regular follow‑up with participants and document services and outcomes.
• Make appropriate referrals to community resources and supportive services when needed
• Assist in completing job applications, developing resumes and preparing for interviews
• Conduct routine follow‑up with individuals to assess status of their employment
• Collect and maintain data in a database for statistical and reporting purposes
• Prepare and submit monthly reports
• Attend community events, weekly network meetings and quarterly partner meetings

Skills

Organizational skills

Interpersonal skills

Relationship building

Verbal and written communication

Bi-lingual English/Spanish

Needs assessment

Education

Associate degree or higher

Job description

Tec Centro Capital Region, a nonprofit workforce development center, located in Midtown Harrisburg, is seeking a dedicated Employment Case Manager to join our team. The ideal candidate will have experience in assisting individuals to find and maintain employment and in providing supportive services including assisting with resumes, cover letters and job applications. This role involves advising, educating, training, mentoring and supporting individuals to enhance both their employment readiness skills and opportunities for employment. This position will also help to support individuals who experience barriers to employment, such as transportation and childcare, through a partnership with United Way's Workforce Development Program.

Responsibilities

• Conduct initial participant intake, orientation, interest and skills assessment, and employment/career goal development
• Evaluate participant needs and eligibility to be enrolled in the Workforce Development Program
• Maintain an appropriate caseload and provide individualized case management throughout the participant's enrollment
• Identify barriers that may interfere with training or employment and assist participants in developing strategies to address those barriers
• Develop individualized employment and career plans based on participant interests, skills, experience, and labor-market opportunities.
• Provide job related coaching and support to individuals
• Engage with local community to understand workforce needs and prepare candidates for suitable job opportunities
• Develop relationships with local employers that can help meet the needs of individuals looking for work
• Monitor participant attendance, progress, engagement, and completion of program requirements
• Conduct regular follow‑up with participants and document services and outcomes.
• Make appropriate referrals to community resources and supportive services when needed
• Assist in completing job applications, developing resumes and preparing for interviews
• Conduct routine follow‑up with individuals to assess status of their employment
• Collect and maintain data in a database for statistical and reporting purposes
• Prepare and submit monthly reports
• Attend community events, weekly network meetings and quarterly partner meetings

Qualifications

• Relevant education (associate degree or higher) with related background and experience in helping individuals with job placement services and support
• Experience working with diverse individuals from underserved populations
• Excellent organizational skills with good attention to details
• Ability to help plan events, such as job fairs
• Ability to build and maintain relationships with local employers and non-profit organizations
• Excellent interpersonal skills with effective verbal and written communication skills
• Ability to advise, educate and train individuals on job‑related skills, such as completing an employment application, developing a resume and preparing for an interview
• Proficiency in interviewing and conducting needs assessment for individuals
• Ability to accurately and timely collect and record relevant data for reporting purposes
• Must have reliable transportation to travel to required meetings and events in the local region
• Ability to communicate in English and Spanish highly preferred

This position offers a rewarding opportunity to make a difference in the lives of individuals seeking employment.