Case Manager (EARN)

CITY OF PITTSBURG; Pittsburgh (Allegheny County); On-site; USD 59,000 - 65,000; Full time

Job summary

City of Pittsburgh is seeking a senior case manager for the Employment Retention Advancement Network (EARN) program. You will perform case management, intake, referrals, and follow-up to support applicants and participants.

The role requires independent judgment and thorough recordkeeping to meet program goals. Requirements include two years of professional case management experience and a Bachelor's Degree in Social Work or related field.

Qualifications

• Two years of full-time professional experience in case management for employment and training or social services programs.

Responsibilities

• Develops, reviews and updates participant service plans and makes appropriate referrals.
• Provides intensive case management and support services for welfare recipients with employment barriers.
• Case manages and monitors participants through intake, training and job retention.
• Maintains client contacts, attendance, and progress reports.
• Acts as client advocate to the program and coordinates with partner agencies.
• Tracks data and maintains participant files and DHS system entries.
• Coordinates screenings and eligibility determinations for EARN program participation.

Skills

Case management

Independent judgment

Education

Bachelor's Degree in Social Work or related field

Job description

Performs senior-level case management, technical and recordkeeping functions requiring specialized knowledge, independent judgment and analysis related to the assessment, intake, referral, placement, retention and follow-up of applicants and participants in the Employment Retention Advancement Network (EARN) Employment and Training Program.

• Department: Human Resources & Civil Service
• Salary: $61,922 per year.
• Posting Type: Announcement
• Union: None, this is a non-union position.
• Civil Service Classification: Non-Competitive

GENERAL APPLICATION REQUIREMENTS

You must submit or show proof of all the following at the time of application (unless otherwise indicated below), or your application will be disquali?ed.

Disqualifications based on any of these General Application Requirements are not subject to a Civil Service appeal.

• Applicants must submit a complete application including education, work experience, a resume (if applicable) and completed supplemental questions
• Applicants are required to be city residents at the time of submitting the application and remain a city resident at all times, up to and including throughout employment with the City of Pittsburgh.
• A current, valid Pennsylvania Class C Driver’s License (or out of state equivalent) is required at the time of application and will be veri?ed prior to appointment to the position and must be maintained throughout employment. Written requests for accommodation based on the Rehabilitation Act of 1973 and the Americans with Disabilities Act will be considered by the Department of Human Resources & Civil Service on an individual basis. Out of state driver’s licenses MUST be transferred within thirty (30) days.

NOTE:

The City of Pittsburgh, as a matter of policy, conducts pre-employment and promotional background investigations on all candidates being considered for positions. The background investigation includes but is not limited to criminal background, driver's license and City of Pittsburgh real estate tax payments. Candidates may be disqualified from consideration from employment based on the results of their background investigation (as it relates to the job for which the applicant is being considered).

NOTE:

Candidates being considered for employment must submit official transcripts verifying post-secondary education (college/university, trade school, etc.) prior to hire.

QUALIFYING REQUIREMENTS

Your work experience and education/training will be evaluated to determine if you meet the qualifying eligibility requirements listed below for this position. You will receive notice of your eligibility status via email.

• WORK EXPERIENCE: The application must clearly show two (2) years of full-time professional experience in case management for employment and training or social services programs.(Less than full-time experience will be calculated on a pro-rated basis.)
• EDUCATION/TRAINING: The application must clearly show a Bachelor's Degree from a fully accredited institution in Social Work, Social Sciences, Human Resources or a related field.(See NOTE under the General Application Requirements Section above regarding the verification of education/training.)
• EQUIVALENCY: Education/training and/or work experience may be substituted on a year for year basis if the application clearly shows the required number of years to meet the Total Qualifying Requirement for this position (based on the sum of work experience and education/training listed above). The Total Qualifying Requirement is six (6) years. (See NOTE under the General Application Requirements Section above regarding the verification of education/training).

CIVIL SERVICE EXAMINATIONS

If you meet the qualifying requirements listed above, you will receive a letter of admission (when applicable) for the following examination(s). You must pass the written and/or performance examination(s) to have your name placed on the official Civil Service eligibility list for this position. Candidates receiving job offers must pass a medical examination (when applicable) before the date of hire.

• Written: None required for this position.
• Performance: None required for this position.
• Medical: None required for this position.

• Develops, reviews and modifies/updates participant service plan making appropriate referrals when necessary.
• Provides intensive case management and support services which may include home and/or training agency visits to welfare recipients with serious employment barriers.
• Case manages and monitors EARN participants through all program components (i.e., intake, training, job placement, job retention, etc.); monitors participant compliance to EARN regulations.
• Identifies personal obstacles participants may encounter during the course of program participation (i.e., job readiness training, vocational training, etc.); assists participants in securing necessary supportive services; assists clients in developing and applying problem solving skills.
• Maintains client contacts and monitors client attendance in program; provides job retention support during first year of employment.
• Acts as client's advocate to the program; conducts on-site school/training agency visits to facilitate program activities.
• Serves as lead integral member of Direct Service Team (DST) with sister agency staff (e.g., Department of Human Services, Job Center, etc.); reviews applicant assessment information with DST to determine if enrollment is in accordance with EARN program goals.
• Participates in case conferences; assists in resolving difficult cases.
• Attends and participates in required DST reconciliation meetings and other staff meetings.
• Advises applicants regarding appropriate training options based on prior education, training and work experience.
• Conducts intake, referral and assignment of eligible applicants to employment and training programs; determines EARN eligibility in accordance with state and federal policy guidelines; performs final verification of applicant eligibility for EARN program participation.
• Organizes, coordinates, and conducts off-site recruitment and eligibility screening sessions.
• Tracks and provides participant progress reports to DST and supervisory staff; classifies, maintains and updates information in participant master file in accordance with Department of Human Services (DHS) regulations.
• Conducts and documents prescribed number of participant contacts; collects participant time sheets; calculates participant incentive payments; initiates support service clarification with DHS staff.
• Maintains records, both manually and by computer; initiates and/or prepares required lists, reports, records, and forms (e.g., service plan, PDF, CDF, EVF, etc.) related to participant status, contractor program activity; obtains contractor and participant signatures on proper forms.
• Coordinates and monitors accuracy of data input regarding client progress in DHS and Department of Labor and Industry Information Systems.
• Acts as a liaison among subcontractors, City Departments, various state and federal agencies, staff units, and program participants, etc., regarding the processing of eligible applicants and program participants; acts as liaison between participants and training programs (e.g., obtain tutor, child care, etc.).
• Performs other related tasks and duties as assigned or required.