Community Case Manager & Resource Navigator

Catholic Charities of New York; New York (NY); On-site; USD 39,000 - 44,000; Full time

Job summary

Catholic Charities Community Services’ Neighborhood Centers in the Bronx, NY seek a Case Manager to connect individuals and families with essential resources and benefits. You will assess clients, develop service plans, and coordinate with agencies to ensure access to housing, food, employment, and other critical services.

The role requires strong interpersonal skills, knowledge of local social services, and the ability to navigate data systems.

Qualifications

• Bachelor’s degree preferred or Associate's Degree in Human Services with at least two years' experience in the social services field.
• Bilingual Spanish/English preferred.

Responsibilities

• Conduct client assessments and develop individualized service plans.
• Provide ongoing case management, advocacy, referrals, and follow-up.
• Assist clients in accessing public benefits and community resources, including housing, food, employment, and other essential services.
• Provide crisis intervention and assistance with urgent basic needs.
• Coordinate services with government agencies, community organizations, and Catholic Charities programs, affiliates and Archdiocesan entities.
• Conduct community outreach and support activities responsive to community needs.
• Maintain accurate and timely case documentation and required data entry.
• Complete financial assistance requests and supporting documentation.
• Meet program and funder requirements and participate in supervision, meetings, and training.
• Provide coverage for the Catholic Charities Helpline as needed, assisting callers with information, referrals, resources, and service navigation.
• Provide services and support at other Catholic Charities sites as needed based on program and community needs.
• Other duties as assigned.

Skills

Interpersonal skills

Social service knowledge

Organizational & time-management

Communication skills

Remote technology proficiency

MS Word

MS Excel

Data management systems

Education

Bachelor’s degree or Associate’s Degree in Human Services with 2+ years’ experience

Tools

Microsoft Word

Microsoft Excel

Data management systems

Job description

Catholic Charities Community Services’ Neighborhood Centers in the Bronx, NY seek a Case Manager to connect individuals and families with essential resources and benefits. You will assess clients, develop service plans, and coordinate with agencies to ensure access to housing, food, employment, and other critical services.

The role requires strong interpersonal skills, knowledge of local social services, and the ability to navigate data systems.