Senior Case Manager, Community Program - Staten Island

Safe Horizon; New York (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Vacation Time

Paid Sick Time

Holidays

Medical

Dental

Vision

403(b) Retirement Plan

Company Life Insurance

Medical/Dependent Care FSA

Tuition Assistance Program

Commuter Benefits

Gym Reimbursement

Parental Leave

Employee Learning Center

Job summary

Safe Horizon seeks a dedicated professional to deliver trauma-informed, client-centered support for victims of crime and abuse. You will coach program staff, participate in hiring, conduct safety assessments and crisis intervention, and advocate for clients’ entitlements to services and housing.

Strong organizational skills and leadership are essential. You will collaborate with multiple Safe Horizon programs, maintain accurate records, and engage in trainings and community outreach to improve

Qualifications

• Three years direct service experience in social services or two years at Safe Horizon.
• Experience with survivors of intimate partner and family violence and other victims of crime.
• Bachelor's degree in Social Work, Psychology, Human Services, or related field or equivalent experience.

Responsibilities

• Learn and apply a trauma-informed, client-centered approach with an anti-oppressive lens when working with clients.
• Coach staff in client practice and participate in recruitment, hiring and onboarding of new staff.
• Conduct client safety assessments and risk management planning.
• Provide crisis intervention and direct assistance to victims of crime and abuse; develop solutions with clients.
• Advocate for clients for public entitlements and connect them to necessary services.
• File and manage client referrals, data entry and maintain case records accurately.
• Engage in supervision, trainings, and outreach to community groups about violence and victim resources.
• Collaborate with Safe Horizon programs to link clients to services.

Skills

Victimization sensitivity

Compassion and empathy

Learning mindset

Organized and detail-oriented

Independent and resourceful

Leadership

Team player

Communication skills

Interpersonal skills

Ability to handle pressure calmly

Education

Bachelor's degree in related field

Job description

Responsibilities

• For Program and Client-Facing Staff: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.
• For Program and Supervisors Supporting Client-Facing Staff: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches. Participate in the recruitment, hiring and onboarding of new staff.
• Conducts client centered safety assessment and risk management planning;
• Provides crisis intervention and direct assistance to victims of crime and abuse; develop creative solutions reflecting clients' unique needs in collaboration with client
• Advocates for clients for public entitlements with systems and other agencies, where necessary, such as obtaining orders of protection, help with hospital/medical related needs; Office of Victims Services compensation, and relocation assistance;
• Provides information and referrals and facilitates linkages for clients for services such as shelters, mental health treatment, public assistance and other entitlements based on assessment and clients' needs;
• Assesses for and provides emergency practical assistance for clients including transportation, food vouchers, financial assistance and lock replacement in accordance with agency policy;
• Engages in regular supervision meetings with supervisors to review cases, reflect on client interaction and build skills;
• Performs data entry into a computerized record keeping system and maintains thorough and accurate case records and statistics;
• Collects client data, tests new interventions and tracks outcome;
• Participates in staff meetings, individual and group supervision, community meetings and relevant trainings and seminars;
• Conducts educational presentations and trainings and participates in outreach events for community groups about intimate partner and family violence, victim assistance resources and other related topics;
• Works collaboratively with other Safe Horizon programs to facilitate linkages for clients;
• Various other duties to be determined by supervisor.

Qualifications

• At least three years of prior direct service experience in a social service setting is required – Or- a minimum of two years of case management experience at Safe Horizon.
• Experience working with survivors of intimate partner and family violence and other victims of crime;
• A Bachelor's degree in a related field (Social Work, Psychology, Human Services etc.) or equivalent experience and training

Required

Knowledge and Skills:

• Must be sensitive towards and understanding of victimization;
• Must be able to demonstrate respect, compassion and a non-judgmental approach to victims of crime and abuse;
• Must be willing to participate in a learning community;
• Must be well organized and detail oriented;
• Must demonstrate the ability to work independently and be resourceful;
• Must demonstrate leadership skills (acts as a “go-to” person for colleagues, takes initiative; suggests ways to make processes work better);
• Must be a team player;
• Possess strong communication and organizational skills;
• Excellent interpersonal skills – must have the ability to be assertive; and
• Able to work under pressure in a calm and reassuring manner;

If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Technology Statement

Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.

Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Know Your Rights: Workplace discrimination is illegal.

Hiring Range: $23.62 - 26.58 Hourly

Full-time Hours: 35 Hours per week

Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center