Case Manager - Counseling Center

Safe Horizon

New York (NY)

On-site

USD 43,000 - 48,000

Full time

14 days+

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Benefits offered by this job

Vacation Time

Paid Sick Time

Holidays

Medical

Dental

Vision

403(b) Retirement Plan

Company Life Insurance

Flexible Spending Accounts

Tuition Assistance Program

Commuter Benefits Program

Gym Reimbursement

Parental Leave

Employee Learning Center

Job summary

Safe Horizon Intake Case Manager in New York City provides trauma-informed, client-centered services to survivors of violence. You will conduct intake, risk assessments, and referrals, supporting clients via phone and walk-in contacts while coordinating with counseling staff.

This onsite role offers comprehensive training and involves crisis intervention, scheduling, safety planning, and access to health coverage and community resources.

Qualifications

BA or BS degree preferred or equivalent relevant work or internship experience in victim assistance.
One year of experience in social service settings or with survivors of violence preferred.

Responsibilities

Provide intake and assessment for individuals seeking assistance.
Greet clients and provide trauma-informed, client-centered engagement.
Coordinate referrals and information to resources and providers.
Verify insurance and schedule trauma-focused outpatient services.
Conduct risk assessments and safety planning with clients.
Document services and maintain client records in system.
Distribute Metrocard and collect payments when applicable.
Collaborate with Safe Horizon staff and external agencies.

Skills

Trauma-informed care

Empathetic communication

Spanish language (preferred)

Strong interpersonal skills

Independent work

Education

BA/BS degree preferred or equivalent experience

Tools

Case management software

Job description

Summary

Intake Case Managers are the first point of contact for all clinic clients and provide comprehensive telephonic and walk-in services to individual clients and families impacted by violence (domestic violence, rape, sexual abuse, homicide, etc.). This position comes with excellent training in trauma work as well as a high level of clinic support and supervision. Services provided by Intake Case Managers include safety assessment, risk management, advocacy, phone counseling, information and referrals to resources and providers within and external to Safe Horizon, scheduling and other administrative tasks with prospective clients, as well as engaging clients in a short-term trauma intervention. The Intake Case Manager coordinates with programs within Safe Horizon and local agencies to connect survivors of violence with resources and services best suited to meet their needs.

This position is - 100% onsite

Essential Job Functions

Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.
Greet clients (in person or by phone) in a warm, professional, and trauma-informed way
Monitor the safety of people and conditions in the waiting area
Act as a first point of contact for all walk-in and telephonic clients seeking services and re-directing them to appropriate clinic staff when necessary
Provide intake and assessment for individuals seeking assistance
Provide screening, assessment, insurance verification, and scheduling services for clients seeking trauma-focused outpatient treatment at a Safe Horizon Counseling Center site
Provide short-term crisis intervention to victims and survivors of crime.
Provide short-term trauma intervention
Engage callers in risk assessment and safety planning conversations.
Provide information and referrals for other Safe Horizon services and community-based resources.
Provide assistance with OVS applications.
Provide information regarding accessing health coverage, public assistance, and other entitlements
Supports the Counseling Center’s transition to , centralized scheduling, open access services, and other quality improvement initiatives
Request and collect co-payments or self-payments, provide clients receipts, record all payments, and obtain service authorization as necessary
Provide and document Metrocard distribution
Cross-train in the activities of receptionist clerk for coverage purposes as necessary
Performs data entry into a computerized record keeping system.
Maintains cooperative working relationships with other Safe Horizon staff members and other service providers.

Secondary Job Functions

Maintains routine administrative responsibilities to include preparation of correspondence, maintenance of files, mail, e-mail and telephones.
Performs other related duties as assigned

Knowledge And Required Skills

Sensitivity towards and understanding of victimization, especially the experience of survivors of domestic violence.
Warm and empathetic phone presence and the ability to engage and interact well with clients telephonically.
Inquisitiveness and an ability to receive and integrate critical feedback.
Strong communication and organizational skills.
Excellent interpersonal skills and appropriate assertiveness.
Ability to work under pressure in a calm and reassuring manner.
Demonstrate the ability to work independently.
Bilingual in Spanish preferred. Basic understanding of computer and systems for managing case records

Education

Required:

BA or BS Degree preferred or equivalent relevant work or internship experience within the victim assistance field

Experience

Required:

One year of experience working in a social service setting or with survivors of violence preferred

Desirable

Related work or intern experience in a victim assistance setting. Knowledge of effects of victimization and trauma on victims. Knowledge of community resources and options available to victims of crime and abuse.

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Technology Statement

Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.

Please follow this link to view complete EEO Law and complaint filing information:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Know Your Rights: Workplace discrimination is illegal.

Hiring Range

$23.36 - 26.28 hourly

Full-time Hours

35 Hours per week

Full-time Benefits