Therapeutic Case Planner Safe Way Forward

Safe Horizon; New York (NY); On-site; USD 37,084 - 40,501; Full time

Benefits offered by this job

Vacation Time

Paid Sick Time

Holidays

Medical

Dental

Vision

403(b) Retirement Plan

Company Life Insurance

Flexible Spending Accounts

Tuition Assistance Program

Commuter Benefits Program

Gym Reimbursement

Parental Leave

Employee Learning Center

Job summary

Safe Horizon’s Safe Way Forward Program seeks dedicated professionals to support families affected by domestic violence within the child welfare system. You will use a trauma-informed, client-centered, anti-oppressive approach to help clients achieve safety and healing from trauma.

You will conduct intake, provide crisis intervention, and assist with accessing housing, public benefits, legal advocacy, and other essential services, while maintaining clear documentation and collaborating with ACS

Qualifications

• Master degree required: MSW, LSW, MH, LMH or equivalent; ACS may waive BA/BS with experience.
• Two years’ experience with victims of domestic violence and/or child welfare in a trauma-informed setting.
• Training in case management and/or working with survivors of domestic violence or those causing harm.

Responsibilities

• Learn and apply trauma-informed, client-centered approach with anti-oppressive lens.
• Conduct comprehensive intake and needs assessments for survivors and families.
• Provide crisis intervention and short-term counseling for survivors.
• Deliver high-quality case planning and help access services (housing, benefits, education, legal advocacy).
• Develop practice skills aligned with Safe Horizon’s client-centered approach.
• Engage in safety planning and risk management dialogues with clients.
• Conduct home, office, and school visits with clients and their families.
• Advocate for clients via calls and letters; accompany to appointments.
• Maintain timely documentation in computerized records and collaborate with service providers.
• Participate in SWF team case review meetings and communicate with supervisors.

Skills

Victimization understanding

Communication skills

Interpersonal skills

Organizational skills

Work under pressure

Team collaboration

Evening availability

Computer & case management systems

Oral & written communication

Knowledge of NYC DV service system

Education

Master Degree (MSW, LSW, MH, LMH or equiv.)

Job description

Summary

Safe Horizon’s Safe Way Forward Program provides comprehensive trauma-informed client-centered services to families who are affected by intimate partner violence and are involved in the child welfare system. Our goal is to help those who have experienced physical, emotional or other forms of abuse to establish long-term safety and healing from the effects of trauma. Safe Horizon uses a client centered, trauma informed, anti-oppressive approach to supporting clients.

Responsibilities

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.
• Conduct comprehensive intake and needs assessments for survivors of domestic violence, their children, and/or persons causing harm in intimate partner relationships.
• Provide crisis intervention and short-term counseling for survivors of domestic violence.
• Deliver high quality case planning and practical services to children and families including assistance with obtaining services including, but not limited to: safe housing, public benefits, emergency financial assistance, educational services, legal advocacy and representation, and other needed services.
• Commit to developing practice skills in accordance to Safe Horizon’s client centered, trauma informed, anti-racist approach.
• Engage in safety assessment and risk management dialogues with clients to safety plan.
• Conduct home, office, and school visits with clients and their families.
• Provides emergency assistance including transportation, food vouchers, financial assistance, emergency cell phones, and lock replacement.
• Work closely with the Administration for Children’s Services’ Family Service Unit (FSU) and Family Court Legal Services (FCLS), and participate in family court hearings.
• Accompany clients to appointments related to accessing services such public assistance and other entitlements.
• Participate and support clients in family team conferences.
• Maintain clear, concise, and timely documentation with all relevant client information including data entry into a computerized record keeping system.
• Participate in the service team of clinician and case planners responsible to maintain a mixed caseload of families (including survivors and their children and persons causing harm).
• Implement strategies for addressing vicarious trauma.
• Make phone calls and write letters to advocate on behalf of clients.
• Preparing for and participate in regularly scheduled SWF team case review meetings about new and on-going cases.
• Maintain open communication with supervisors and team members.
• Complete referrals and collaborate with other service providers internally and externally as needed.

Qualifications

• Combination of two years of experience working with victims of domestic violence and / or child welfare.
• Training and experience in case management and/or working with survivors of domestic violence or persons causing harm in a trauma-informed setting.
• Master Degree required, MSW, LSW, MH, LMH or equivalent relevant experience (ACS will consider a waiver for BA or BS Degree with experience).

Knowledge and Required Skills

• Sensitivity towards and understanding of victimization, especially the experience of survivors of domestic violence and all members of their families including the person causing harm in the family.
• Strong communication and organizational skills.
• Excellent interpersonal skills, be assertive and well organized.
• Ability to work under pressure in a calm and reassuring manner.
• Demonstrate the ability to work independently and also work on a team with an appreciation of different points of view.
• Ability to work evenings as needed and maintain a flexible work schedule.
• Basic understanding of computer and systems for managing case records.
• Strong oral and written communication skills.
• Knowledge of the New York City domestic violence service system, public benefits, child welfare, housing system and other social services.

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Technology Statement

Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.

Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Know Your Rights: Workplace discrimination is illegal.

Hiring Range: $26.92 - 29.40 Hourly

Full-time Hours: 35 Hours per week

Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Safe Horizon was named one of City & State New York Top Workplaces of 2025