Case Manager/Client Navigator - Bronx Family Court

Safe Horizon; New York (NY); Sur place; USD 32 180 - 34 853; Plein temps

Avantages offerts par ce poste

Vacation Time

Paid Sick Time

Holidays

Medical

Dental

Vision

403(b) Retirement Plan

Company Life Insurance

Tuition Assistance Program

Commuter Benefits Program

Gym Reimbursement

Parental Leave

Employee Learning Center

Résumé du poste

Safe Horizon in New York is seeking a dedicated Reception Center Manager to assist survivors of intimate partner violence and victims of crime. The role involves greeting clients, conducting intakes, and coordinating with court parties to provide essential support services. Candidates should possess a Bachelor’s Degree, strong communication and organizational skills, and experience working with domestic violence survivors. This full-time position offers a competitive hourly wage and comprehensive benefits including medical, dental, and tuition assistance.

Qualifications

• Understanding of the dynamics of domestic violence and other forms of victimization.
• Excellent communication and organizational skills.
• Ability to work independently and as part of a team.

Responsabilités

• Manage the Reception Center and greet clients and visitors.
• Conduct intakes and provide clients with resources.
• Communicate with court parties about client appointments.
• Assist clients with compensation applications.
• Compile records and maintain statistics.

Connaissances

Communication skills

Organizational skills

Experience with domestic violence survivors

Teamwork and independence

Computer knowledge

Bilingual (English/Spanish)

Formation

Bachelor’s Degree in a related field or equivalent experience

Description du poste

Summary

The Criminal Court Program provides a safe reception center and various services to assist survivors of intimate partner and other forms of gender-based violence and victims of crime, including survivors who have been criminalized for their efforts to survive or resist abusive partner behavior. The program provides crisis intervention, case services, advocacy, information and referrals, and practical assistance to survivors and victims of crime with an overall goal of promoting survivor safety and reducing the impact of victimization.

Essential Job Functions

• Managing the Reception Center including greeting and signing in clients and visitors;
• Conducting intakes and providing clients with the proper resources and information based on the intake assessment;
• Assisting clients with additional information and services and holding a small caseload;
• Communicating with the court parties and coordinating the client’s court appointments;
• Answering telephones and responding to service inquiries and providing information and referrals;
• Assisting crime victims in completing New York State Office of Victim Services compensation applications;
• Coordinating with outside agencies to facilitate services;
• Arranging for transportation and financial assistance;
• Compiling records; maintaining and preparing statistics on a monthly basis; and
• Performing other related tasks as assigned.

Required

• Understanding of the dynamics of domestic violence and other forms of victimization;
• Experience working with survivors of domestic violence;
• Excellent communication and organizational skills;
• Ability to work as part of a team while also independently generating tasks;
• Good communication skills, written and verbal;
• Computer knowledge;
• Organizational skills.

Desirable

• Knowledge of the civil and criminal justice systems;
• Bilingual (English/Spanish) preferred.

Education

Required

• Bachelor’s Degree in a related field or equivalent experience.

Desirable

• Experience working with domestic violence victims;
• Experience in a social service setting.

Other Statements

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal.

Hiring Range

$23.36- $25.30 Hourly

Full-time Hours

35 Hours per week

Full-time Benefits

Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Accolades

Safe Horizon was named one of City & State New York Top Workplaces of 2025