Case Manager - Brooklyn CAC

Safe Horizon; New York (NY); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Vacation Time

Paid Sick Time

Holidays

Medical

Dental

Vision

403(b) Retirement Plan

Company Life Insurance

Medical/Dependent Care Flexible Spend-

Job summary

Safe Horizon in New York, NY is seeking a Case Manager to serve as a vital connector between child victims, families, and the CAC's multidisciplinary team. You will support cases through initial investigations and criminal justice processes, providing victim advocacy and referrals to Safe Horizon and community services.

Responsibilities include coordinating with police, child protection, prosecutors, medical personnel, and social services; crisis intervention; education on CAC processes; and

Qualifications

• Bachelor's degree in Criminal Justice, Social Work, Psychology, or related field required, or equivalent relevant experience.
• Experience working with abused children (or other vulnerable populations) and their families preferred.
• Bilingual Spanish preferred.
• Strong interpersonal and engagement skills, listening and communication skills and crisis management skills required.
• Ability to work with a multidisciplinary team with a willingness to appreciate different points of view and problem solve constructively.

Responsibilities

• Greet and orient the child victim and involved family members to the CAC and link them to assigned MDT members.
• Advocate to police, child protection, prosecution, medical personnel and other social service agencies or partners of the CAC on behalf of the child and involved family members.
• Engage families around service needs including domestic violence, public benefits, housing, crime victims’ benefits, etc.
• Provide crisis intervention and supportive counseling as needed.
• Provide education about the purpose and process of the CAC investigation and prosecution in family court and/or criminal court.
• Provide information about the rights of crime victims.
• Provide information and referrals, compensation claims assistance, accompaniment to forensic rape exams and court appearances.
• Provide follow-up telephone and in-person services.
• Coordinate with the multidisciplinary team, consisting of forensic interviewers, child protection, law enforcement, prosecution, and mental and medical professionals, to ensure the family is kept informed, and the family’s needs are addressed.
• Provide emergency and other practical assistance (food vouchers, emergency clothing, Metro Cards, financial assistance).
• Maintain ongoing communication with families about the CAC investigation, criminal justice process and family/criminal proceedings when appropriate.
• Enter new and ongoing case information into CMS in a timely and accurate manner.
• Participate in multidisciplinary case review to represent the family’s interest and advocate for their needs; and
• Other responsibilities as assigned.

Skills

Interpersonal skills

Crisis management

Multidisciplinary collaboration

Spanish language

Education

Bachelor's degree in Criminal Justice, Social Work, Psychology, or related field

Job description

Summary

The Case Manager is an essential link between the child victim, their involved family members and the CAC's multidisciplinary team (MDT). Case Managers support the child and family through initial and ongoing investigation and criminal justice proceedings and provide critical victim support & advocacy services including assisting with appropriate referrals and linkages to Safe Horizon and community-based services.

Responsibilities

• Greet and orient the child victim and involved family members to the CAC and link them to assigned MDT members;
• Advocate to police, child protection, prosecution, medical personnel and other social service agencies or partners of the CAC on behalf of the child and involved family members;
• Engage families around service needs including domestic violence, public benefits, housing, crime victims’ benefits, etc.;
• Provide crisis intervention and supportive counseling as needed;
• Provide education about the purpose and process of the CAC investigation and prosecution in family court and/or criminal court;
• Provide information about the rights of crime victims;
• Provide information and referrals, compensation claims assistance, accompaniment to forensic rape exams and court appearances;
• Provide follow-up telephone and in-person services;
• Coordinate with the multidisciplinary team, consisting of forensic interviewers, child protection, law enforcement, prosecution, and mental and medical professionals, to ensure the family is kept informed, and the family’s needs are addressed;
• Provide emergency and other practical assistance (food vouchers, emergency clothing, Metro Cards, financial assistance);
• Maintain ongoing communication with families about the CAC investigation, criminal justice process and family/criminal proceedings when appropriate;
• Enter new and ongoing case information into CMS in a timely and accurate manner;
• Participate in multidisciplinary case review to represent the family’s interest and advocate for their needs; and
• Other responsibilities as assigned.

Qualifications

A Bachelor’s degree in Criminal Justice, Social Work, Psychology, or related field required, or equivalent relevant experience. Experience working with abused children (or other vulnerable populations) and their families preferred. Bilingual Spanish preferred. Strong interpersonal and engagement skills, listening and communication skills and crisis management skills required. Ability to work with a multidisciplinary team with a willingness to appreciate different points of view and problem solve in a constructive manner.

If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Technology Statement

Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.

EEO Statement

Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal

Hiring Range

$23.36 - $26.28 hourly

Full-time Hours

35 Hours per week

Full-time Benefits

• Vacation Time
• Paid Sick Time
• Holidays
• Medical
• Dental
• Vision
• 403(b) Retirement Plan
• Company Life Insurance
• Medical/Dependent Care Flexible Spending Accounts
• Tuition Assistance Program
• Commuter Benefits Program
• Gym Reimbursement
• Parental Leave
• Employee Learning Center

Safe Horizon was named one of City & State New York Top Workplaces of 2025 and 2026 Top Workplaces