Case Manager - Domestic Violence Shelter, Orchid

Safe Horizon; New York (NY); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

Vacation time

Paid sick time

Holidays

Medical

Dental

Vision

403(b) Retirement Plan

Life Insurance

Commuter Benefits

Tuition Assistance Program

Parental Leave

Employee Learning Center

Job summary

Safe Horizon in New York is seeking a Case Manager to provide trauma-informed, client-centered advocacy and case management for domestic violence survivors and their children in a residential setting.

You will assess safety, manage risks, advocate for client benefits, document case files, and support residents through weekly sessions and team meetings. Knowledge of anti-oppressive approaches is essential.

Qualifications

• Trauma-informed, client-centered approach in work with clients.

Responsibilities

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.
• Provide ongoing safety assessment and risk management, crisis intervention, crisis counseling, emotional support and case management services of complex client cases
• Advocate on behalf of clients with internal and external partners to increase client’s access to benefits and resources; provide accompaniment as necessary
• Maintain accurate and timely documentation of case files, including funder reports
• Engage residents in weekly individual case management sessions focusing on engagement, de-escalation, risk management and safety assessment
• Participate in staff meetings, case conferences, supervision meetings, trainings and other meetings as required
• Assist in the daily operations of the work site to maintain adequate coverage, and a trauma informed/healing environment

Skills

Trauma-informed care

Education

High school equivalency or diploma

Job description

Summary

The Safe Horizon DV Shelter Program provides safe and confidential spaces for DV Survivors and their children. We are committed to providing these services with empathy, compassion, professionalism, non-judgement, and respect. Our spaces respect survivors’ right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced.

Responsibilities

The Case Manager provides both practical advocacy services and support to domestic violence survivors and their children in a residential setting. Duties may include some or all of the following:

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.


• Provide ongoing safety assessment and risk management, crisis intervention, crisis counseling, emotional support and case management services of complex client cases


• Advocate on behalf of clients with both internal and external partners to increase client’s access to benefits and resources; provide accompaniment as necessary and requested by clients


• Maintain accurate and timely documentation of case files, including funder reports


• Engaging residents in weekly individual case management sessions that focus on engagement, de-escalation, risk management and safety assessment;


• Participating in staff meetings, case conferences, supervision meetings, trainings and other meetings as required;


• Assisting in the daily operations of the work site to maintain adequate coverage, and a trauma informed/ healing environment;

Qualifications

• High school equivalency or high school diploma plus relevant training and experience in human services or related field, including some prior experience working with victims of crime

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Technology Statement

Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.

Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Know Your Rights: Workplace discrimination is illegal.

Hiring Range: $23.23 - $25.30 Hourly

Full-time Hours: 35 Hours per week

Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Safe Horizon was named one of City & State New York Top Workplaces of 2025 and 2026 Top Workplaces