Senior Case Manager

Westhab, Inc.; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Westhab, Inc. is seeking a Senior Case Manager to supervise the case management team in a men’s homeless shelter in NYC. You will collaborate with on‑site departments to develop effective problem‑solving methods and align strategies.

Proof of education is required, with a BA preferred, and bilingual capability is valued. Some evenings and weekends may be needed to support program needs. Strong writing, assessment, counseling, supervision, and program development experience are highly desirable

Qualifications

• Proof of Education required; Bachelor's degree preferred.
• Fluency in Spanish is highly desirable.
• Ability to work some evenings and occasional weekends.
• Excellent and demonstrated writing ability.
• Strong assessment, direct practice, counseling, supervision and program development experience preferred.

Responsibilities

• Supervise the case management team on a day‑to‑day basis.
• Develop systems to ensure quality and efficiency of casework services.
• Identify clients' needs, provide referrals, and follow up with resources.
• Ensure documentation of assessments, service plans and client interactions.
• Maintain collaboration with community service providers and partners.
• Provide crisis intervention and stabilization as needed.

Skills

Case management

Supervision

Assessment

Counseling

Community outreach

Group leadership

Program development

Writing skills

Education

Bachelor's degree

Tools

MS Word

MS Excel

Database management

Job description

Summary

The Case Manager Supervisor/Senior Case Manager will provide day‑to‑day supervision to the case management team in a men’s homeless shelter. He/She will need to work collaboratively with other on‑site departments to develop effective problem‑solving methods and align strategies.

Job Description

JOB TITLE: SENIOR CASE MANAGER
DIVISION: SERVICES
FLSA: NON-EXEMPT
REPORTS TO: SHELTER DIRECTOR
LOCATION: NYC

The Case Manager Supervisor/Senior Case Manager will provide day‑to‑day supervision to the case management team in a men’s homeless shelter. He/She will need to work collaboratively with other on‑site departments to develop effective problem‑solving methods and align strategies.

Duties & Responsibilities

• Manages intake and develops a comprehensive assessment for all new participants.
• Develops systems to guarantee the quality and efficiency of casework services.
• Ensures that staff appropriately identify clients' needs, provide appropriate referrals, and ensure case managers follow up with resources to promote the program participant’s achievement of the service plan goals.
• Ensures assessments, service plans, and client interactions are appropriately documented.
• Reviews all required case management documentation and any data collection tool in use.
• Responsible for the supervision of service staff.
• Ensures clear, concise, and professional interventions consistent with the Agency’s policies and procedures and evidence-based practices.
• Responsible for building collaboration with community service providers.
• Maintains all required documentation/reports and submits all promptly.
• Provides crisis intervention and stabilization as needed.
• Identifies program needs and makes recommendations.
• Performs related tasks as assigned.

Experience, Education, And Special Requirements

Proof of Education required. Bachelor's Degree Preferred. Fluency in Spanish is highly desirable. Ability to work some evenings and occasional weekends as needed. Excellent and demonstrated writing ability. Strong assessment, direct practice, counseling, supervision, community outreach, group leadership, and program development experience preferred. Advanced knowledge of MS Word, Excel, and database management skills. Experience with CARES and DHS protocols.

AGENCY PROFILE & EMPLOYEE EXPECTATIONS

Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hardworking professionals who are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact.

(EOE)

Occupational Safety And Health Administration (osha)

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education, and assistance. Westhab complies with all applicable OSHA standards, rule,s and regulations in addition to keeping our workplaces free of serious recognized hazards.