Program Director

Westhab Inc.; New York (NY); On-site; USD 90,000 - 110,000; Full time

Job summary

The Program Director at Westhab Inc. oversees the 200-bed men’s homeless shelter in Queens, directing daily operations and program accountability to meet service goals.

Reporting to the Assistant Vice President of Services, the role requires strong leadership, supervisory experience, and knowledge of DHS OTDA regulations. Westhab’s mission emphasizes building communities and changing lives in NYC.

Qualifications

• Master’s degree preferred; Bachelor degree required in human services or related field.
• At least 4 years’ supervisory experience operating a DHS shelter is preferred.
• Strong administrative skills and understanding of residential operations required.
• Experience in program management and knowledge of OTDA and DHS regulations.
• Excellent communication skills in verbal and written form.
• Proficient in working in CARES.

Responsibilities

• Oversees all program operations to ensure success of the program in meeting client needs.
• Ensures compliance with DHS outcomes regarding placements, long term stayers, placement retention, facility standards, and Westhab’s performance and quality assurance measurements.
• Oversees process, census, vocational services, case management, facilities and housing placement services.
• Ensures operations follow regulatory requirements (State OTDA / DHS / Westhab).
• Provides leadership, direction and direct supervision to management staff, including Director of Social Services, Security Manager, and permanent housing placement staff ensuring support is in place to ensure the success of the shelter. Assigns driving schedule to the site driver.
• Hires and reviews performance of all management staff.
• Interfaces with the community, neighborhood associations and other local service providers.
• Experience in facilitating and leading a Community Advisory Board (CAB).
• Drives and monitors program results.
• Creates and monitor program corrective action plans when needed.
• On Call 24 hours/7 days a week.
• Other duties as assigned.

Skills

Leadership

Supervisory experience

Communication

Administrative skills

Education

Master’s degree preferred

Bachelor degree required

Tools

CARES

Job description

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Program Director

Full time Senior Management Cooper Men's Shelter, Queens - NYC, Queens, NY, US

3 days ago Requisition ID: 3454

Salary Range: $90,000.00 To $110,000.00 Annually

JOB DESCRIPTION

JOB TITLE: PROGRAM DIRECTOR

FLSA: EXEMPT

DIVISION : SERVICES

REPORTS TO: ASSISTANT VICE PRESIDENT, SERVICES

LOCATION: QUEENS, NY

SALARY: $90,000.00 -$110,000.00/annual

SUMMARY

The Program Director is responsible for the overall administration of a 200 bed men’s homeless shelter. Provides leadership for the day to day operation of the facility, as well as program accountability to ensure service goals are met or exceeded. Works closely with the AVP to ensure that relationships are developed with the local elected officials.

DUTIES/RESONSIBILITIES:

• Oversees all program operations to ensure success of the program in meeting client needs.
• Ensures compliance with DHS outcomes regarding placements, long term stayers, placement retention, facility standards, as well as Westhab’s performance and quality assurance measurements.
• Oversees process, census, vocational services, case management, facilities and housing placement services.
• Ensures operations follow regulatory requirements (State OTDA / DHS / Westhab).
• Provides leadership, direction and direct supervision to management staff, including Director of Social Services, Security Manager, and permanent housing placement staff ensuring support is in place to ensure the success of the shelter. Assigns driving schedule to the site driver.
• Hires and reviews performance of all management staff.
• Interfaces with the community, neighborhood associations and other local service providers.
• Experience in facilitating and leading a Community Advisory Board (CAB)
• Drives and monitors program results
• Creates and monitor program corrective action plans when needed
• On Call 24 hours/7 days a week
• Other duties as assigned.

REQUIREMENTS:

Master’s Degree preferred, Bachelor Degree required in human services or related field. At least 4 years’ supervisory experience operating a DHS shelter is preferred. Strong administrative skills and an understanding of residential operations required; Experience in program management and knowledge of OTDA and DHS regulations required. Great communication skills are a must both verbal and in writing. Proficient in working in CARES

AGENCY PROFILE & EMPLOYEE EXPECTATIONS

Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard-working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. (EOE)

OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.